Next Best Offer or Experience

Your customers’ financial health is continually fluctuating — especially at the height of a cost-of-living crisis and rising inflation. Accurately understanding their needs and circumstances (through difficult and prosperous times) will win long term loyalty, retention, and profitability.

Customers expect personalized, convenient service consistently across their favored channels. They also want to be rewarded for good financial behavior. If you’re unable to make personalization a priority (or continue to deliver irrelevant or conflicting offers), customers will simply go to another banking provider — and when a customer has gone, they’ve often gone for good.

Put the customer at the center of all that you do, while balancing your organizational needs, by operationalizing sophisticated analytics to automate decisions and optimize customer service and interactions. Leverage real-time and traditional data to create a 360-degree view of your customers.

With more than 60 years of innovation and pioneering work in predictive analytics, machine learning, and artificial intelligence, FICO® Platform provides a complete, end-to-end set of composable capabilities that empower you to uniquely address a vast spectrum of use cases — across the entire customer lifecycle.

It’s the unique combination of Data, Insights, Actions, and Outcomes that delivers a differentiated approach to AI decisioning, at speed and at scale. It enables you to achieve a competitive advantage you’d experience with a fully custom approach — where your unique know-how and intelligence are kept secret — while lowering your costs and speeding up the time to market.