Is friction interfering with your seamless onboarding experience and hampering your new customer growth?
A seamless onboarding experience is everything — because today’s customers regard impatience as a virtue.
Is friction costing you in lost business when it comes to new users and the onboarding process? Enhanced customer onboarding processes and customer experiences lead to higher customer retention, directly impacting on your bottom line.
We’re all impatient and our expectations are continually rising when it comes to fast, seamless, friction-free customer onboarding. But once a customer has gone, they’ve often gone for good. Customer success relies on strong onboarding processes — regardless of whether it’s for a deposits, checking accounts, savings, loans, or new credit card applications.
Why lose your business to competitors due to poor onboarding experience?
A successful customer onboarding process is demanding and often requires multiple customer touchpoints — including automated decisioning, real-time credit risk assessment, fraud and ID checks, data integration, competitive pricing, and offer optimization. But it’s also a critical opportunity to ensure you deliver on your promise to offer a compelling, real-time customer experience that helps you continually win new customers and enhance customer retention.
FICO Digital Onboarding
Win new customers with no manual intervention during the onboarding process
Successfully deliver a fast, frictionless customer experience in real time
Drive account opening and growth in new, emerging, or higher-risk markets
Quickly adjust customer onboarding process workflows, decisioning logic, and risk models.
Automate routine administrative tasks to free up your workforce to focus on more lucrative and time-critical objectives
With more than 60 years of innovation and pioneering work in predictive analytics, machine learning, and artificial intelligence, FICO® Platform provides a complete, end-to-end set of composable capabilities that empower you to uniquely address a vast spectrum of use cases — right across the customer lifecycle.
It’s the unique combination of Data, Insights, Actions, and Outcomes that delivers a differentiated approach to AI decisioning — at speed and at scale. It enables you to achieve a competitive advantage you’d experience with a fully custom approach — where your unique know-how and intelligence are kept secret — while lowering your costs and speeding up the time to market.
This approach can become your secret weapon to rapidly address new and emerging, data-driven customer scenarios and use cases.
Trust Bank is Singapore’s first digital-only bank. It has used FICO® Platform to achieve rapid growth and scale in just four months, exceeding expectations while managing risk.
The lender acquired 100,000 customers in just ten days and exceeded 400,000 within the four months following launch. Its growth equates to around 8% of the addressable market in Singapore making Trust one of the world’s fastest growing digital banks. Trust Bank can onboard a customer and deliver a credit card to them digitally on their phone in just two to four minutes end-to-end. More than 90% of customers are onboarded automatically without any intervention.