FICO® Platform — Action Capabilities
Fuse insights from human and machine intelligence into smarter decisions that power hyper-personalized experiences.
Merge human and artificial intelligence
At the heart of any intelligent system is the human intuition and know-how that guides the creation of meaningful business value and delivers an organization’s desired outcomes. FICO Platform brings humans “into the loop” with AI-powered decision automation that executes intelligent processes in a trustworthy and transparent way.
Automate decisions. Augment experiences.
FICO Platform’s Action capabilities put your entire organization’s data, shared data attributes, and derived analytic and machine learning models to work in an expertly choreographed sequence to deliver your desired outcomes.
- checkAuthor and execute complex business logic
- checkBuild intelligent applications and user experiences
- checkIntegrate omnichannel communications
Operationalize intelligence
Integrate analytics, AI, and other data-driven insights into your day-to-day business decisions.Fine-tune strategies
Define policies, apply judgement, and control risk appetite to engage customers consistently with AI-personalized treatments.Enhance the customer experience
Fully automate customer management and communications to improve uptake, secure payments, resolve fraud, handle complaints, and address other customer service needs at scale.Improve business agility
Empower business users with self-service tools to respond quickly to competitive threats, regulatory requirements, and market opportunities.
Despite heavy investments in analytics and machine learning, most AI models never make it to production.
Organizations missing out on these critical opportunities are struggling to translate data insights into meaningful actions. To remedy this, AI technology projects must be supported by business capabilities to operationalize these insights. That’s why FICO® Platform works intentionally across the entire AI value chain. FICO Platform helps you operationalize AI and decision strategies in real-time across your entire organization, even for the most mission-critical scenarios.
Action capabilities
Intelligent Decisions
Model decisions with open standards, automate with business rules, and support human-in-the-loop AI.
Business Composability
Expertly compose business services that choreograph complex workflows to deliver results at scale.
Omni-Channel Engagement
Deliver on the promise of hyper-personalized experiences by seamlessly interacting with customers and employees on the channels they prefer.
