Forrester - The Vital Role Of AI Decisioning Platforms In Insurance Digital Transformation
An analytical, AI-driven decisioning platform maximizes insurance efficiency and effectiveness as market conditions continuously evolve
Analyst Report
In a new survey of hundreds insurance executives worldwide, Forrester found that 82% agree their firm would benefit from a centralized platform to support decisioning. These execs reported that AI decisioning platforms empower stronger performance and help overcome expertise gaps across the organization.
As firms prepare for increased complexity, bottom-line performance is top of mind; to address this, leaders are prioritizing operations, customer experience (CX), and risk management improvements. There is friction when striving to orchestrate decisioning objectives; platforms help them address rapid market changes and uncertainty. AI platforms enhance adaptability and uncertainty; platforms empower firms to adapt and react based to ever-evolving conditions, delivering fast, data-informed decisions.