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Asset finance company implements customer-powered collections

Customers are now empowered to "self serve" and manage their account via a channel and a time of their choosing.

Estudio de caso

Collections success depends on the ability to contact and connect with delinquent customers and establish a productive dialogue. A European motor finance leader realized that standard operating procedures - auto dialers, oneway communications, demands for payment - weren't going to help improve its vehicle finance collections portfolio.