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Estudio de caso - FICO Engagement Analyzer

Líder en recuperación de deuda reduce las infracciones y mejora el rendimiento con la analítica de voz

Estudio de caso

Las organizaciones de recobro invierten mucho en sistemas de grabación de llamadas para hacer un seguimiento de sus actividades y de los compromisos del deudor. Yet in 2012, the Federal trade commission received 125.136 FDCPA complaints, representing more than USD 100 million in potential fines for improper collection activities**. Also, the Consumer Financial Protection Bureau (CFPB) is now collecting consumer complaints, and early numbers suggest the complaints aren't going away- even as new regulatory guidelines are designed to reduce debt collection missteps.

We wanted to find a way to reduce our exposure to FDCPA violations and litigation, while improving collector performance. Now, we can monitor virtually every call. We're able to quickly isolate compliance issues, improve collector training, and increase collections performance." -Director of Operations, Leading Debt Recovery Company