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El estado de Maryland simplifica los recobros a nivel estatal con un toque humano

Estudio de caso

El estado de Maryland simplifica los recobros a nivel estatal con un toque humano

Estudio de caso

Client: The State of Maryland and its Central Collection Unit (CCU), which handles more than 400 debt types and more than 2,7 million accounts, and which has over USD 140 million in annual collections

Challenge: The CCU needed to replace a 30-year-old collections platform with one that could manage increasing account volume and provide superior citizen service.

Solution: FICO® Debt Manager™ Solution

Results: The state is increasing revenue from collections, citizens have a better experience with the collections department, and staff members have more interesting and rewarding jobs.