StepChange Debt Charity
FICO® Platform Helps StepChange Evolve Its Decisioning to Support Digital-First, Scalable Advice
Case Study
StepChange Debt Charity, the UK's leading debt advice provider, modernized their decisioning systems with FICO Platform to deliver faster, personalized debt advice at scale. The solution replaced legacy infrastructure with centralized decision logic, enabling real-time recommendations across 15+ advice types and supporting their digital-first strategy.
- Accelerated decisioning and transparency: Strategy changes now happen in minutes instead of days, with all decision logic centralized, documented, and auditable
- Real-time personalized advice delivery: Ranked recommendations are delivered instantly across 15+ debt advice types, providing tailored support based on individual client circumstances.
- Scalable digital-first operations: Unified platform enables handling higher advice volumes without compromising quality while supporting StepChange's strategic goal as the UK's leading digital-first debt advice provider.
- Seamless system integration: API-based integration connects smoothly with existing tools, enabling efficient digital experiences without operational disruption.
- Partnership-driven implementation success: Collaboration with a responsive, professional supplier created a true partnership that streamlined operations and built organizational trust.
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