Transforming Your Collections Strategies for Improved Customer Treatments

La alineación estratégica de sus tácticas de suscripción, retención del cliente y tratamiento es crucial para brindar mejores resultados de recobros y mejorar la experiencia del cliente. Por eso, muchos proveedores de financiamiento de vehículos ahora tratan de transformar todos sus ecosistemas de recobros. Esta transformación requerirá mayor conocimiento, principalmente en el análisis de datos y comunicaciones inteligentes durante el ciclo de vida de los créditos y recobros.

In this session, we'll attempt to break down data silos, and look at a more data-driven, customer-centric approach to the collections ecosystem. FICO collection experts will have some practical tips for you to help reduce customer friction and better manage delinquencies.

You will learn how to:

• Create an enterprise view of collections;
• Create an enterprise view of the customer;
• Improve your collection tactics and predict outcomes using customer data you already have;
• Use data-driven strategies that best reflect the customer experience you want to create;
• Automate your C&R decisions and actions in real-time;
• Improve customer experience by using intelligent, omni-channel communications;
• Optimize and re-optimize your C&R strategies often, in real-time adapting to changes in customer behavior.

Presenters:

• Arjun Bajaj, Sr. Consultant @FICO
• Therese Henry, Sr. Consultant @FICO
• AJ Travagline, Sr. Consultant @FICO
• Martin Germanis, Sr. Consultant @FICO

Moderator: Ken Kertz, VP Transportation Solutions @FICO