2025 Consumer Survey: Canada Fraud, Identity and Digital Banking
Opening Accounts in a Digital Age: What Canadian Consumers Really Think About Security, Trust, and Transparency
eBook
FICO’s 2025 survey of Canadian consumers uncovers revealing attitudes toward digital banking. Respondents expressed strong preferences for secure, seamless account opening, concern over identity protection, and—surprisingly—a willingness to exaggerate income in certain scenarios.
- Fraud protection drives decisions. Canadians are prioritizing security when choosing who to bank with—are your safeguards strong enough?
- Scammers are evolving. Concerns go beyond stolen identities, as more Canadians are being tricked into sending money themselves.
- Financial pressure blurs the lines. A growing number of Canadians see inflating income or claims as acceptable. How should institutions respond?
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