2022 Consumer Survey: Fraud, Security and Customer Behavior
Financial institutions face shifting attitudes, behaviors, technologies, and customer expectations as they work to integrate fraud defenses into frictionless customer experiences.
FICO's latest survey of more than 14.000 customers across 14 different countries worldwide reveals 74 % of customers rate good fraud protection as a top 3 consideration when opening a new financial account. Customers expect a strong fraud stance to be part of a financial institution's customer experience - whether that experience is digital, physical, or a bit of both. Read the results from FICO's survey to understand:
- How financial institutions must balance fraud controls with customer experience
- Which channels and tools consumers trust most
- Why real-time data is necessary if financial institutions are to address risk, fraud and customer experience
- What consumers really think about behavior fraud experts consider to be first-party fraud
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