Toyota Financial Services Wins 2015 FICO Decision Management Award for Collections Treatment Optimization Program

SAN JOSE, Calif. — November 17, 2015

• Panel of independent experts recognized Toyota for its use of FICO optimization solutions to help more than 1.600 customers avoid repossession and stay in their cars, and prevent 10.000 customers from reaching a stage of delinquency that would affect their credit.
• Toyota Financial Services provides auto financing to over 4 million customers in the US.

Analytics software firm FICO (NYSE:FICO) today announced that Toyota Financial Services has been awarded the 2015 FICO Decision Management Award for Debt Management for its Collections Treatment Optimization (CTO) program. The Toyota CTO program integrates decision management, reporting and advanced analytics to provide a data-driven, scientific and customer-centric approach to collections. Durante su primer año, el programa de CTO ayudó a que más de 1.600 clientes evitaran el embargo y se quedaran en sus casas; además evitó que 10.000 clientes llegaran a un estado de morosidad que pudiera afectar su crédito.

“Working with delinquent customers to keep them in their cars while working out payment options has helped Toyota avoid millions of dollars in losses,” said Jim Bander, national manager for decision science at Toyota Financial Services. “It’s a win for our customers, and a win for Toyota. Furthermore, it reduced our operating expense ratio by allowing Toyota to grow our portfolio by roughly nine percent, without adding collections headcount. This has also enabled us to tie future lending decisions to our collections abilities – putting more customers behind the wheel of a Toyota.”

Using FICO^® Xpress Optimization Suite and FICO^® Model Builder, Toyota Financial Services was able to bring statistical modeling, forecasting, predictive modeling and optimization into a single framework that allows the rapid simulation of multiple scenarios and then the deployment of an optimal strategy into production. The implementation divides customers into micro-segments based on risk, ensuring that the collection treatments are delivered individually, one customer at a time.

“The panel of judges was impressed by how Toyota Financial Services aligned its collections program with its corporate customer service philosophy,” said Philip Alexander, editor, Global Risk Regulator, one of the judges for the FICO Decision Management Awards. “Rather than a tactical approach to collections, they are pursuing a long-term vision: to keep their customers in their cars.”

About the Decision Management Awards
The 2015 Decision Management Awards are presented in six categories, reflecting the breadth of ways that businesses deploy decision management solutions: Analytic Excellence, Customer Onboarding and Management, Debt Management, Decision Management Innovation, Fraud Control and Regulatory Compliance.

A panel of independent judges evaluated nominations based upon measurable improvement in key metrics; demonstrated use of best practices; project scale, depth and breadth; and innovative uses of technology. This year's judges included:

• Philip Alexander, Editor, Global Risk Regulator Magazine
• Michael Versace, Global Research Director, IDC
• Joel Wells, Director Application Development, Discover Financial Services
• Michael Wu, Chief Scientist, Lithium Technologies

Winners will also receive recognition at FICO^® World, which will be held in Washington, D.C., from April 26-29, 2016. Winning implementations will be featured in conference activities.

Sobre FICO
FICO (NYSE: FICO) es una empresa líder de software de analítica que ayuda a negocios de más de 90 países a tomar mejores decisiones que incrementen el crecimiento, la rentabilidad y la satisfacción del cliente. El innovador uso de Big Data y de algoritmos matemáticos por parte de la empresa para predecir el comportamiento del consumidor ha transformado sectores enteros. FICO ofrece software de analítica y herramientas que se emplean en múltiples sectores para gestionar riesgos, combatir el fraude, crear relaciones con clientes más rentables, optimizar operaciones y cumplir con estrictas regulaciones gubernamentales. Many of our products reach industry-wide adoption. These include the FICO^® Score, the standard measure of consumer credit risk in the United States. Las soluciones FICO emplea estándares de código abierto y cloud computing para maximizar la flexibilidad, hacer despliegues más rápidos y reducir costes. La empresa también ayuda a millones de personas a gestionar su salud crediticia personal. FICO: Make every decision count™. Learn more at www.fico.com.

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