Troubleshooting the Xpress Insight Server when Installed as a Window Service

Even when the Service is reported as having Started correctly, it can take 30-60 seconds for the Server to be accessible. This means that if you start the Web Client as soon as the Service is described as Started in the Windows Services console, you may get an error, necessitating a short wait.

Do not stop the Service while the Server is still in its starting-up phase (described in the point above). In this case, the Service can become "stuck" in the Stopping state and not stop correctly.

If the Service is stuck, and does not respond to Stop requests, it can be stopped by terminating its java.exe process. This should only be done as a last resort, as the Server may not be shut down gracefully. Identify the process in Task Manager (if there are multiply java.exe processes, check the Command Line column, and look for the one with -Dprogram.name=standalone.bat in it), right-click, and select End Process. (After this, the Service may still not be listed as in the Stopped state in the Services console; however, issuing another Stop request will update the state almost immediately.)

Prefer the Windows Services console over the server's service.bat file for starting and stopping the service. In particular, the batch file can report an error when stopping the Service even when the Service stops correctly (sometimes this happens a moment after the batch file terminates).

The act of removing the Service may be deferred when uninstalling. When removing the Service (as part of modifying or removing you installation of Xpress Insight), it has occasionally been observed that rather than the Service being removed, it will merely be marked for later deletion, having its Start Type switched from Manual or Automatic to Disabled. At this point, it will not be possible to install a replacement Service (as the previous one is still present), or operate the previous Service. This can be resolved by logging out and back in again (at which point the Service should no longer be listed in the Services console, or failing that, restarting the computer. After this, the Modify or Remove of the Xpress Insight installation may be resumed.