Licensing Error Messages and Suggested Resolutions

These error messages are displayed by executable software, including Xpress Workbench, Optimizer console, and Mosel console. If you are using any of the Xpress libraries, the error message can be obtained using the XPRSgetlicerrmsg (Optimizer and BCL) or XPRMgetlicerrmsg (Mosel) functions. For floating licenses they may also show in the xprl_server.log log file.

If you obtain an error number not listed here, report the error number and message to FICO Support, along with a description of the circumstances under which it occurred.

1   The license file (xpauth.xpr) could not be found.

Make sure you have the correct license file in the correct location. Under Windows, the xpauth.xpr file must be placed in the Xpress bin directory (the directory on the path containing the Xpress DLLs). Under Unix, the XPRESS environment variable must be set to the directory containing the xpauth.xpr file. Note that the XPRESS environment variable has no effect under Windows.

2   There is an error in your license file...

or

8   Your license file has not been signed by Xpress Support / has an incorrect signature.

or

11   Your license is invalid as it specifies an invalid / no expiry date.

Your license file is corrupt—try replacing it with the license file originally sent to you by FICO Support. If the original license file sent to you is invalid, then request a new license file. Attach the corrupted license file and provide the error code number—this indicates to FICO Support exactly what is wrong with the file.

4   The maximum number of simultaneous users has been reached.

Your license file specifies a limit on the number of copies of Xpress that can be used simultaneously and that limit has been reached. Close one of the copies of Xpress, or wait until another user has finished with Xpress, or upgrade your license.

9   The license file only supports host ID(s) (id1,...)

Your license is locked to a different host from that which you are trying to run Xpress (or for floating licenses, the license is locked to a different server machine from the one you are using). If you need a license for this machine, contact Xpress Support.
If you receive error #9 and you are sure your license is locked to your machine's hostid, it may be that Xpress cannot detect your hostid. If you have an Ethernet license, disable Media Sense, as described earlier in this section. If you have a dongle, make sure that it is plugged in and to manually install the dongle drivers from your latest Xpress installation, as described in the section Installing the HASP Dongle Device Driver.

10   Your license expired on (date).

Your license has expired. Contact FICO Support to renew it or to obtain an upgrade.

14   Could not connect to server...

Check that the server computer is visible over the network. Enter the following command:

ping name_of_license_server

Also, verify that the license server application, xpserver, is currently running on the server machine. Check the logfile for errors. If you have a firewall, ensure that it is not blocking communications to and from the Xpress license server application.

20   License could not be checked out on redundant servers.

A quorum (two out of three) of redundant license servers could not be obtained for this license. Either insufficient redundant license servers are active, or the license is already checked out on the other two redundant license servers. (This error can only occur when using a redundant server license.)

21   Your license only supports release (rel).

Your license is for a previous release of Xpress. Be sure that you are not using an old license and that Xpress is finding the correct license file by following the suggested resolution in (#2) above.
If your license only covers a previous release, contact FICO Support to upgrade it.

32   Not within local subnet

Your license only permits you to connect to the license server from machines within the same subnet as the license server machine. If you attempt to connection from a machine outside of your subnet this error is triggered.

89   Your license only supports platform(s) (plat1,...).

Your license file does not support the platform that you are using to run Xpress. Contact FICO Support if you want to upgrade.

103   Your license does not allow Xpress to be run on a Terminal Services server

You can only use Xpress on a Terminal Services server with a Workstation or Server license. If you require a license upgrade, please contact your supplier.

259   This is an OEM license and you have incorrectly specified the OEM number.

You have either called an initialization function without first calling the OEM licensing function or you specified the wrong OEM number in your call to the licensing function. Check your OEM documentation to be sure that you are using the correct initialization sequence. Note that OEM numbers issued for releases earlier than Xpress-MP 2003 are invalid with Xpress-MP 2003 and beyond. If in any doubt, confirm your OEM number with FICO Support.