Editing the Callback Acknowledgment Timeout

A callback must be acknowledged within a set period (default 60 seconds) else the job is terminated and marked as failed. You can change this value by editing the application.properties file on the worker. To update the timeout:

1. Navigate to the worker installation directory. These instructions use the term <INSTALLDATADIR> to describe the path to your installation directory. This path will normally be C:\ProgramData\FICO\Xpress Insight 5\Worker\ unless otherwise set by your IT department.
2. Use a suitable text editor to open the all.properties file in the <INSTALLDATADIR>/config directory.
3. Locate the entry insight.worker.system.websocket.app-message-timeout. Edit the associated value.
4. Save and close the file, then reboot the worker.