Initializing help system before first use

Updating the Tableau Server Configuration

If some of the IP Addresses of the computer running Xpress Insight Server change (perhaps because a network card was added or removed), you must update the Tableau configuration.
There are three ways to update the Tableau configuration:
  • For all versions of Tableau, you can re-run the Tableau for FICO installer and (if prompted) select the Modify option. This will take you through the install steps. (Tableau Server will not need to be re-installed, so this should be quicker than the initial installation.)
  • For all versions of Tableau, you can run the configure_tableau.vbs script installed as part of Tableau for FICO. This should be quicker than running the installer again.
    1. This should be run from a command-prompt elevated to have Administrator privileges (if User Account Control is in effect on the system), as these are needed for updating Tableau. While this could be run directly from Explorer, using a command-prompt lets you see the output from the operation, and to check for error messages.
    2. If Tableau and Xpress Insight Server are to be run on the same computer, then you do not to need to supply any command-line parameters.
    3. If Tableau and Xpress Insight Server are to be run on separate computers, then the IP Addresses should be passed on the command-line as a single argument, by enclosing the entire sequence of addresses in a pair of double quotes (which should be plain quotation marks rather than the smart quotes used by word-processors and email programs), for example, cscript.exe configure_tableau.vbs "192.168.1.1, 1a2b:3c4d::1"

  • In both the previous cases, you do not need to supply the localhost address 127.0.0.1; this is supplied automatically.

  • For Tableau 2018.2 and later versions, you can Add Trusted IP Addresses or Host Names to Tableau Server through the TSM web interface.

    1. Open TSM in a browser, by entering the following url into your browser:

      https://<tsm-computer-name>:8850.

      For more, see the following page on the Tableau website—Sign in to Tableau Services Manager Web UI.

    2. Click User Identity & Access on the Configuration tab and then click Trusted Authentication.
    3. Under Trusted Authentication, for each trusted host, enter the name or IP address and then click Add:
      Note The values you specify completely overwrite any previous setting. Therefore, you must include the full list of hosts if you want to amend an existing list.

      Static IP addresses are required: The web servers you specify must use static IP addresses, even if you use host names.

      If you have one or more proxy servers between the computer that is requesting the trusted ticket (one of those configured in Step b as shown at Trusted Authentication) and Tableau Server, you also need to add them as trusted gateways using the tsm configuration set gateway.trusted option. See the following page on the Tableau website—Configuring Proxies for Tableau Server.

    4. Enter a value in Token Length (Optional)-The token length determines the number of characters in each trusted ticket. The default setting of 24 characters provides 144 bits of randomness. The value can be set to any integer between 9 and 255, inclusive.
    5. Click Save Pending Changes after you've entered your configuration information.
    6. Click Pending Changes at the top of the page:
    7. Click Apply Changes and Restart.
    Note You can also Add Trusted IP Addresses or Hostnames to Tableau Server through the command line interface, for more see the following page on the Tableau website- Use the TSM CLI.
Parent Topic Other Miscellaneous Tasks