Initializing help system before first use

Log Monitoring with the Insight Component

Logs for FICO® Platform components can be accessed in two ways:
  • kubectl provides access to logs exposed by the Kubernetes pods that implement the components.
  • DMP Manager provides access to the logs produced by web-service components, and to solution logs produced by DMP Manager itself.

kubectl

The kubectl logs command provides interactive access to the logs for each k8s pod. Each pod can be identified through the labels and the namespace associated with the pod.

K8s Configmaps

Logs for the Xpress Workbench components can be configured by k8s configmaps. These will be normally be left unedited on the default configuration.

Permitted logging level values are:
  • trace
  • debug
  • info
  • warn
  • error
  • fatal
Note: You should not enable debug or higher levels of logging during day-to-day operations.

Kubernetes configmaps are used to change the level of logging adopted by Xpress Workbench in the DMPp environment. They should not be used unless so instructed by Technical Support. Incorrect configuration could severely impair the performance of your installation.

Configmap xw-logging-level-<instanceId>
Log Identifier WORKBENCH_LOGGING
Description Covers logging in most areas on Workbench
Usage

The configmap should have a single entry, with key name "value", which should contain the log level

Can be set using the kubectl command-line tool with option --from-literal=value=level

Configmap xw-mosel-runner-logging-level-<instanceId>
Log Identifier MOSEL_RUNNER_LOGGING
Description Covers logging related to use of Mosel (compiling, debugging, etc) and it communication with Insight servers
Usage

The configmap should have a single entry, with key name "value", which should contain the log level

Can be set using the kubectl command-line tool with option --from-literal=value=level

Configmap xw-custom-logging-levels-<instanceId
Log Identifier

Each key/value pair in the configmap corresponds to an environment variable

WORKBENCH_LOGGING_<key_name>
Note: Subsystem names are intentionally not listed publicly
Description For selective overriding of general Workbench logging level
Usage
The configmap should have each key/value pair linking a subsystem and its respective logging levels
Note: These values can be specified for the kubectl tool in an env file: each line is a key=value setting

This can be used with the kubectl command via the --from-env-file option. Alternatively one can use one --from-literal option per setting

Access the k8s logs

To access the log for a production instance of the component shown in the example above, you would first get the pods (because it is a production instance there will be two pods by default): 
kubectl -n globaltenantid-production get pods -l com.fico.dmp/componentId=pbdeugpf9
The output will resemble this: 
NAME READY STATUS RESTARTS AGE 
instance-5waipvh71z-7dbb9bdf77-cf7sr 1/1 Running 0 6d20h 
instance-5waipvh71z-7dbb9bdf77-pxzb4 1/1 Running 0 7d1h
To get the log for one of the pods, enter the following command, using the id of the pod you wish to use: 
kubectl -n globaltenantid-production log instance-5waipvh71z-7dbb9bdf77-cf7sr

FICO® Platform Manager

FICO® Platform Manager provides access to logs exposed by FICO® Platform Components, and by FICO® Platform Manager itself. FICO® Platform Manager can be accessed at: 
https://manager. <hosted_zone_name>/com.fico.dmp.manager/
Component Logs

From the Components tab, you see a table listing all of the components that are owned by the signed-in user. The FICO® Platform Admin user can also see all of the current components. In the far-right column of each table row there is a pencil icon. Click it to access information about the component, as well as the component logs.

The Home tab for the component provides access to information about the root (Design) instance. At the bottom of the page, in the Support section, there are links to:
  • Component Logs — For most components this is the Catalina log for the web application.
  • FICO® Platform Manager Logs — These are the log entries produced by FICO® Platform Manager during lifecycle operations on the component.
Click on the Instances tab to see a table of all the instances of the component.

Click the pencil icon on the far right of each entry to access information, including logs, for each instance.

Solution Logs

From the Solutions tab, you see a table listing all of the solutions that are owned by the signed-in user. The FICO® Platform Admin user can also see all of the current solutions. In the far-right column of each table row there is a pencil icon. Click it to access information about the solution, as well as the FICO® Platform Manager Logs generated during solution management operations.

Parent Topic Monitoring and Logging

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