Initializing help system before first use

# FICO Customer Support

FICO Customer Support offers technical support and services for your FICO solutions ranging from self-help tools to direct assistance with a FICO support engineer. Support is available to all clients who have an active maintenance contract.

The FICO Customer Self-Service Portal (support.fico.com) is a secure web portal that allows users to open, review, and update their support cases; manage their organization's portal users; find solutions to common problems in the FICO Knowledge Base; and view the availability of their cloud applications 24 hours a day, 7 days a week.

You can find support contact information and a link to the FICO Customer Self-Service Portal on the Global Support Center landing page (www.fico.com/en/product-support).

Parent Topic Contacting FICO

© 2001-2026 Fair Isaac Corporation. All rights reserved. This documentation is the property of Fair Isaac Corporation (“FICO”). Receipt or possession of this documentation does not convey rights to disclose, reproduce, make derivative works, use, or allow others to use it except solely for internal evaluation purposes to determine whether to purchase a license to the software described in this documentation, or as otherwise set forth in a written software license agreement between you and FICO (or a FICO affiliate). Use of this documentation and the software described in it must conform strictly to the foregoing permitted uses, and no other use is permitted.