Case Study Riyad Bank - Riyad Bank automates card application processing and account management

Consistent, unbiased processing links to account management systems

Riyad Bank of Saudi Arabia is breaking new ground in its effort to be the first Middle Eastern regional bank to implement risk- based decisioning and accommodate greater credit card demand and usage. That's why Riyad Bank has turned to FICO and its alliance partner First Data Resources Ltd (FDRL) for a combination of solutions that smooth account acquisition, application processing and customer relationship management.

According to Credit Manager Andrew Goodrich, the benefits of risk-based decisioning and automated processing at Riyad are now just beginning to come to light. For its classic portfolio, the bank has seen a 27% increase in total accounts and an increase by almost 15% in current balances. Net income for this portfolio increased by about 35% and the increase in debit active accounts has been upward of 20%.

“Using TRIAD on the data lets us be far more refined than before when it comes to how we deal with our customers.”
—Andrew Goodrich, Credit Manager Riyad Bank

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