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The challenge with collections is that, when times are good, lenders don’t invest in it. And when times turn bad, lenders don’t have the resources to invest in it.
A recent survey of top U.S. consumer lending executives from Aite Group bears this out (see graph to the right).
The result, for too many organizations, is a debt management operation characterized by immature technology and analytics and frustrated, overwhelmed employees.
Leading banks, credit unions, and nonbank lenders are beginning to change this dynamic by making calculated, forward-looking investments in advanced analytics, self-service communication capabilities, and real-time data streaming and decisioning. To learn more, download the research report “Beyond the Call Center: Emerging Strategies for Collecting Consumer Debt”.
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