The telecommunications industry has grown and evolved dramatically since its inception. Like most markets with explosive growth, it comes with both challenges and opportunities, as well as a need to respond to more sophisticated and changing consumer preferences and ongoing regulatory shifts. In this age of digital customer experience, customers can easily compare prices, equipment offerings and promotions across competitors and quickly switch providers. Telecom professionals are used to change but need to be proactive and anticipate consumer needs to be successful. Having access to real-time insights to customer data and the ability to rapidly take this knowledge and turn it into great decisions has never been more important.

FICO has leading experience in credit-risk solutions, predictive analytics and machine learning. Telecommunication service providers can achieve numerous benefits across the customer lifecycle, especially those who use a subsidy or device-financing model.

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