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"When we started to overlay the value of the customer, it made a significant difference in terms of how we’re going to market to them, the channels we’re going to use and the overall relationship we’re going to develop with that customer.” — Mark Merritt, Canadian Tire Financial Services
Client: Canadian Tire Financial Services, the financial services arm of Canadian Tire Corporation, Ltd., which operates more than 1,170 general merchandise and apparel retail stores and gas stations
Challenge: Develop an actionable metric for measuring customer value
Solution: Enterprise-level segmentation enabled through FICO® Segmentation Models
Results: Developed customer segments that are strategically distinct and highly differentiated by value. Deploying strategies that refocus efforts on most valuable cardholders