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In an environment increasingly defined by consumer choice, knowing your customer is key to earning and keeping their business. Digital self-services, when used to resolve issues autonomously, can help you foster and maintain relationships as you reach out to customers and empower them rather than embarrass them. And by automating key decisions, you not only reduce costs, but you ensure compliance with constantly changing regulations.
Join our webinar to learn to learn some of the key ingredients to collection success. Regardless of your line of business (auto, retail, small business) or industry (banking, telecommunications, utilities) you’ll learn how you can manage and coordinate customer omni-channel communications such as:
Adam Barrett, Product Management-Director, FICO
Junaid Kazi, Product Management-Sr. Manager, FICO