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Client: Garanti BBVA
Challenge: Prepare for an economic downturn by improving all aspects of collection performance.
Solution: FICO® Advisors Collections and Recovery Consulting
Results: Within the first year, Garanti BBVA achieved significant KPI lift in several areas where they implemented FICO recommendations: restructuring, skip trace, dialer and inbound management. Restructure default rates have been improved by 40%, and inbound abandon rate has improved 80%. They also improved technology and analytics usage and staff allocation.