Product Support
FICO offers technical support and services ranging from self-help tools to direct assistance with a FICO technical support engineer. Support is available to all clients who have purchased a FICO product and have an active support or maintenance contract. You can find support contact information and a link to the Customer Self Service Portal (online support) on the Product Support home page (www.fico.com/en/product-support).
The FICO Customer Self Service Portal is a secure web portal that is available 24 hours a day, 7 days a week from the Product Support home page. The portal allows you to open, review, update, and close cases, as well as find solutions to common problems in the FICO Knowledge Base.
Gathering Relevant Information
If you have consulted the documentation and visited the Customer Self Service Portal and are still unable to resolve your problem, contact FICO Product Support by telephone using one of the numbers on the Product Support Home page (www.fico.com/en/product-support).
- Your phone number and email address
- The name and version of the operating system and Web browser
- Both an overview and a detailed description of the problem, including any relevant error messages
- The frequency with which the condition occurs
- Whether you are able to replicate the problem, and if so, the steps taken to recreate the problem
- Any recent changes to the FICO application, including software upgrades