Troubleshooting Licensing Issues
If there is a problem with your Xpress license, the error message provides information about the problem.
For floating licenses, also check the xprl_server.log log file for any recent error messages. If the license server fails to start, check the Windows event log (or /var/log/messages on Unix systems) for any errors.
Refer to the following section Licensing Error Messages and Suggested Resolutions for common errors and probable causes and/or resolutions.
If you do not resolve the problem by reviewing this section, try the following steps:
- Upgrade to the latest version of Xpress.
- If you have a portable Windows machine with a license tied to your Ethernet address, and you are having problems when the machine is not connected to a network, it may have Media Sense enabled. This disables the Ethernet card when no network is connected to save power. Disable Media Sense by following the instructions on Microsoft's website: http://support.microsoft.com/default.aspx?scid=kb;EN-US;q239924.
- If you are running Windows XP and the Xpress host ID tool does not show any host IDs, your network adapters may be bridged. To fix this, use the Control Panel and select Network and Internet Connections, and click Network Connections (depending on your set-up, you may instead have to double-click Network Connections as soon as you open the Control Panel). If the window contains a section entitled Network Bridge, right click the Network Bridge icon and choose Delete. Now re-run the Xpress host ID tool to find out the host ID of your computer.
If you still have problems, please contact FICO Support, giving full details about the error number and message obtained, along with a description of the circumstances under which it occurred.
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