Product Support
FICO offers technical support and services ranging from self-help tools to direct assistance with a FICO technical support engineer. Support is available to all clients who have purchased a FICO product and have an active support or maintenance contract. You can find support contact information and a link to the Customer Self Service Portal (online support) on the Product Support home page (www.fico.com/en/product-support).
The FICO Customer Self Service Portal is a secure web portal that is available 24 hours a day, 7 days a week from the Product Support home page. The portal allows you to open, review, update, and close cases, as well as find solutions to common problems in the FICO Knowledge Base.
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