FICO offers all licensed clients use of a secured, self-service Web portal for Product Support, FICO Online Support. FICO Online Support allows users to self help on their issues 24 hours a day, 7 days a week.
“Using FICO Customer Communication Services, we get a
secure, highly flexible, robust solution with a low cost of entry, and
we can leverage the expertise of a valued partner, which allows
our in-house maintenance support to focus on other key internal
priorities and platforms.”
FICO Analytic Cloud, democratizing analytics through the cloud.
Customer data is more widely available than ever, but leveraging data to drive smarter decisions requires new thinking and a new kind of agility. As companies develop strategies for both cloud computing and for using Big Data to improve customer relationships, analytically-empowered solutions, cloud-based applications and a flexible cloud-based Decision Management development platform become essential.
Are you ready to fulfill your potential? FICO offers big career opportunities in Big Data Analytics from California to New York, London to Bangalore and Beijing.
The FICO® Decision Management Suite 2.0 provides an easy way for customers to evaluate, customize, deploy and scale state-of-the-art analytics and decision management solutions. It allows customers to quickly integrate FICO and FICO partner decision management tools and components with their own components, helping organizations of all sizes realize the promise of advanced analytics and decision management via cost effective, scalable cloud and on-premises solutions.
Solution Architecture
FICO® Decision Management Suite
The FICO Decision Management Suite, along with the FICO Analytic Cloud, provides a comprehensive environment that makes it quick and easy to glean insights from data, and develop analytic models and decision services that operationalize those insights. It seamlessly integrates analytics, decisioning, optimization, data visualization and exploration, rapid application development and other FICO Decision Management Platform capabilities to provide a complete and agile decisioning solution.
FICO® Analytic Consulting helps you attain the best predictive models for your business needs—whether you’re new to scoring or have an experienced in-house analytic team. FICO Analytic Consulting's predictive models provide significant benefits used on their own or as an integral part of FICO’s decision management solutions. Use empirically derived custom models tailored specifically to proprietary product portfolios and customer bases, as well as pooled-data and expert (knowledge-based) models to reduce the time, expense and data demands of custom development.
FICO® Analytic Modeler Decision Tree Professional
Product overview
Companies need decisioning tools that move beyond segmentation to strategy development, yet many decision tools cannot do that. Some tools rely on business experience rather than data, or analyze only one business objective at a time—approaches that are neither efficient nor effective. By comparison, FICO® Analytic Modeler Decision Tree Professional integrates data-driven rules with policies to target segments that support a company’s objectives. Analysts can quickly access and begin using a robust segmentation tool that evaluates multiple business perspectives simultaneously, and allows analysts to move from segmentation to serving populations.
FICO® Analytic Modeler Scorecard
Product overview
FICO® Analytic Modeler Scorecard is built for the business analyst who is new to predictive modeling. This intuitive software, hosted in the FICO® Analytic Cloud and available for on-premises deployment as part of the FICO Decision Management Suite, can automatically create and explore effective predictive models. Unlike other scorecard solutions, FICO® Analytic Modeler Scorecard provides interactive visualizations that give insights into the most important predictive patterns and factors driving business outcomes.
A shortage of analytic talent plus the complex nature of most modeling products lead many companies to either outsource model development or take a “homegrown” route lacking standardization. Resulting models can fail to meet regulatory standards, prove difficult to integrate and impede productivity.
FICO® Analytic Modeler Scorecard Professional empowers the experienced business analyst with a sophisticated and intuitive point-and-click scorecard development tool that efficiently adjusts for imperfect data, addresses competing objectives, and builds best-of-breed transparent models that align to business expectations, meet regulatory requirements and ease the audit process.
FICO® Application Studio
Product overview
Organizations seek faster ways to build and deliver applications that drive customer engagement across all touch points, aligned with business goals and strategies. They need to embed insights from Big Data analytics to produce more relevant interactions and offers. FICO® Application Studio is a powerful solution that dramatically shortens the time to develop and deliver analytically powered applications—up to 10 times faster than traditional approaches—that are secure, mobile-ready and can be deployed in the FICO Analytic Cloud or on-premises.
FICO® Big Data Analyzer
Product overview
Despite the need to harness the power of Big Data, enterprise data platforms, like Hadoop, do not include BI or analytics software that makes data readily accessible for business users. FICO® Big Data Analyzer is a purpose-built analytics environment for business users, analysts and data scientists to gain valuable insights from the exploration and analysis of any type and size of data on Hadoop. It makes Big Data accessible by masking Hadoop complexity, allowing all users to drive more business value from any data.
FICO® Customer Communication Services
Product overview
As consumer service expectations rise and consumers expand their use of different communication channels, organizations of all types (banks, utilities, auto manufacturers, telecommunications firms and insurers) are seeking ways to connect effectively at scale. FICO® Customer Communication Services deliver intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, with a human touch. FICO Customer Communication Services works alongside existing systems and processes to help organizations reduce fraud, collect more debt, improve customer service, and drive service renewals and product upsell.
FICO® Data Orchestrator
Product overview
FICO® Data Orchestrator is a cloud or on-premises data retrieval and mapping solution that can access, gather and transform data from corporate or public facing information services, such as credit reference agencies. Organizations can transform multiple sources of data to improve operational intelligence, risk management and usability. The open, pluggable architecture lets developers incrementally add new data interfaces to an existing system, or construct a product library to use in other implementations.
FICO® Decision Central™
Product overview
FICO® Decision Central™ dramatically increases visibility into and control over the decision assets and analytic models that drive better decision outcomes across the enterprise. Centralized decision asset management reduces the cost, time and effort required to create, deploy, monitor and update models. FICO® Decision Central™ minimizes compliance risk with streamlined validation reporting, consistent workflow processes, automated approval capture and accurate audit trails. It will provide you with a deeper understanding of critical risk drivers and allow you to make more profitable decisions with consistently stronger, more accurate and more current predictive models.
FICO® Decision Management Platform Streaming
Product overview
The sheer volume, velocity and variety of data make it extremely challenging to find the right data for your decisions. Big Data is not new to many organizations, yet efforts to take full advantage of this valuable asset remain mired in multi-year roadmaps that prolong time-to-value. The FICO® Decision Management Platform Streaming provides a fully integrated solution for any data -- Big Data or otherwise -- to generate powerful insights and precise decisioning from the most diverse range of sources. The Platform can import, normalize and synthesize data from any source to quickly analyze the best data to generate decisions.
FICO® Decision Modeler
Product overview
FICO® Decision Modeler empowers business users to create, maintain and control business policies and procedures throughout their operational systems without programming or specialized development packages. Hosted in the FICO Analytic Cloud, and available for on-premises implementation, Decision Modeler provides maximum control, agility and actionability for high-volume operational decisions.
FICO® Decision Optimizer
Product overview
FICO® Decision Optimizer software is part of FICO Optimization Solutions, which comprise our leading prescriptive analytic software and services. FICO Decision Optimizer enables business analysts to develop, assess and improve the decisions that drive customer interactions and business results.
Its support for advanced decision impact modeling, simulation and optimization techniques allows you to discover better decision strategies that balance trade-offs between cost, risk and reward, while also factoring in economic and market conditions.
Visit the FICO Optimization Community to learn more about what you can do with Decision Optimizer, download software trials, get support and talk to the experts!
FICO® Identity Resolution Engine (IRE) adds a critical dimension to the fight against fraud by resolving the true identities of perpetrators, and revealing fraud rings. Using enterprise and third-party data, FICO Identity Resolution Engine discovers social network relationships between people, entities and activities and provides actionable fraud analytics.
IRE is put to use in numerous industries across both public and private sectors , to target the detection of organized fraud rings, committing financial crimes through bust-out fraud, fraudulent health claims and more.
Also provided as a software add-on to the Falcon Platform, FICO Identity Resolution Engine significantly reduces fraud by accelerating the discovery of highly sophisticated, and organized, financial criminals.
FICO® Optimization Modeler
Product overview
FICO® Optimization Modeler enables businesses to rapidly deploy optimization models as powerful applications. It lets teams work in a collaborative environment with interactive visualization and an interface designed for business users to work with models in easy-to-understand terms and account for trade-offs and sensitivities implicit in the business problem. Powered by FICO® Xpress Optimization Suite and available in the FICO® Analytic Cloud, FICO® Optimization Modeler is integrated with decision rules and predictive analytics as part of the FICO® Decision Management Suite.
Visit the FICO Optimization Community to learn more about what you can do with Optimization Modeler, download software trials, get support and talk to the experts!
FICO® Visual Insights Studio provides a complete business analytics solution that turns data insights into operationalized decisions that improve business performance. Visual Insights Studio provides the tools to identify interesting data patterns and drill down to highlight deep insights into how decisions and actions influence customer behavior and business outcomes. Unlike other business intelligence platforms, Visual Insights Studio provides a fully integrated solution that radically reduces time and costs by empowering business experts to freely explore customer interaction data and find insights without waiting weeks or months for IT assistance.
Product overview
FICO® Analytic Consulting helps you attain the best predictive models for your business needs—whether you’re new to scoring or have an experienced in-house analytic team. FICO Analytic Consulting's predictive models provide significant benefits used on their own or as an integral part of FICO’s decision management solutions. Use empirically derived custom models tailored specifically to proprietary product portfolios and customer bases, as well as pooled-data and expert (knowledge-based) models to reduce the time, expense and data demands of custom development.
Product overview
Companies need decisioning tools that move beyond segmentation to strategy development, yet many decision tools cannot do that. Some tools rely on business experience rather than data, or analyze only one business objective at a time—approaches that are neither efficient nor effective. By comparison, FICO® Analytic Modeler Decision Tree Professional integrates data-driven rules with policies to target segments that support a company’s objectives. Analysts can quickly access and begin using a robust segmentation tool that evaluates multiple business perspectives simultaneously, and allows analysts to move from segmentation to serving populations.
Product overview
FICO® Analytic Modeler Scorecard is built for the business analyst who is new to predictive modeling. This intuitive software, hosted in the FICO® Analytic Cloud and available for on-premises deployment as part of the FICO Decision Management Suite, can automatically create and explore effective predictive models. Unlike other scorecard solutions, FICO® Analytic Modeler Scorecard provides interactive visualizations that give insights into the most important predictive patterns and factors driving business outcomes.
A shortage of analytic talent plus the complex nature of most modeling products lead many companies to either outsource model development or take a “homegrown” route lacking standardization. Resulting models can fail to meet regulatory standards, prove difficult to integrate and impede productivity.
FICO® Analytic Modeler Scorecard Professional empowers the experienced business analyst with a sophisticated and intuitive point-and-click scorecard development tool that efficiently adjusts for imperfect data, addresses competing objectives, and builds best-of-breed transparent models that align to business expectations, meet regulatory requirements and ease the audit process.
Product overview
Organizations seek faster ways to build and deliver applications that drive customer engagement across all touch points, aligned with business goals and strategies. They need to embed insights from Big Data analytics to produce more relevant interactions and offers. FICO® Application Studio is a powerful solution that dramatically shortens the time to develop and deliver analytically powered applications—up to 10 times faster than traditional approaches—that are secure, mobile-ready and can be deployed in the FICO Analytic Cloud or on-premises.
Product overview
Despite the need to harness the power of Big Data, enterprise data platforms, like Hadoop, do not include BI or analytics software that makes data readily accessible for business users. FICO® Big Data Analyzer is a purpose-built analytics environment for business users, analysts and data scientists to gain valuable insights from the exploration and analysis of any type and size of data on Hadoop. It makes Big Data accessible by masking Hadoop complexity, allowing all users to drive more business value from any data.
Product overview
As consumer service expectations rise and consumers expand their use of different communication channels, organizations of all types (banks, utilities, auto manufacturers, telecommunications firms and insurers) are seeking ways to connect effectively at scale. FICO® Customer Communication Services deliver intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, with a human touch. FICO Customer Communication Services works alongside existing systems and processes to help organizations reduce fraud, collect more debt, improve customer service, and drive service renewals and product upsell.
Product overview
FICO® Data Orchestrator is a cloud or on-premises data retrieval and mapping solution that can access, gather and transform data from corporate or public facing information services, such as credit reference agencies. Organizations can transform multiple sources of data to improve operational intelligence, risk management and usability. The open, pluggable architecture lets developers incrementally add new data interfaces to an existing system, or construct a product library to use in other implementations.
Product overview
FICO® Decision Central™ dramatically increases visibility into and control over the decision assets and analytic models that drive better decision outcomes across the enterprise. Centralized decision asset management reduces the cost, time and effort required to create, deploy, monitor and update models. FICO® Decision Central™ minimizes compliance risk with streamlined validation reporting, consistent workflow processes, automated approval capture and accurate audit trails. It will provide you with a deeper understanding of critical risk drivers and allow you to make more profitable decisions with consistently stronger, more accurate and more current predictive models.
Product overview
The sheer volume, velocity and variety of data make it extremely challenging to find the right data for your decisions. Big Data is not new to many organizations, yet efforts to take full advantage of this valuable asset remain mired in multi-year roadmaps that prolong time-to-value. The FICO® Decision Management Platform Streaming provides a fully integrated solution for any data -- Big Data or otherwise -- to generate powerful insights and precise decisioning from the most diverse range of sources. The Platform can import, normalize and synthesize data from any source to quickly analyze the best data to generate decisions.
Product overview
FICO® Decision Modeler empowers business users to create, maintain and control business policies and procedures throughout their operational systems without programming or specialized development packages. Hosted in the FICO Analytic Cloud, and available for on-premises implementation, Decision Modeler provides maximum control, agility and actionability for high-volume operational decisions.
Product overview
FICO® Decision Optimizer software is part of FICO Optimization Solutions, which comprise our leading prescriptive analytic software and services. FICO Decision Optimizer enables business analysts to develop, assess and improve the decisions that drive customer interactions and business results.
Its support for advanced decision impact modeling, simulation and optimization techniques allows you to discover better decision strategies that balance trade-offs between cost, risk and reward, while also factoring in economic and market conditions.
Visit the FICO Optimization Community to learn more about what you can do with Decision Optimizer, download software trials, get support and talk to the experts!
FICO® Identity Resolution Engine (IRE) adds a critical dimension to the fight against fraud by resolving the true identities of perpetrators, and revealing fraud rings. Using enterprise and third-party data, FICO Identity Resolution Engine discovers social network relationships between people, entities and activities and provides actionable fraud analytics.
IRE is put to use in numerous industries across both public and private sectors , to target the detection of organized fraud rings, committing financial crimes through bust-out fraud, fraudulent health claims and more.
Also provided as a software add-on to the Falcon Platform, FICO Identity Resolution Engine significantly reduces fraud by accelerating the discovery of highly sophisticated, and organized, financial criminals.
Product overview
FICO® Optimization Modeler enables businesses to rapidly deploy optimization models as powerful applications. It lets teams work in a collaborative environment with interactive visualization and an interface designed for business users to work with models in easy-to-understand terms and account for trade-offs and sensitivities implicit in the business problem. Powered by FICO® Xpress Optimization Suite and available in the FICO® Analytic Cloud, FICO® Optimization Modeler is integrated with decision rules and predictive analytics as part of the FICO® Decision Management Suite.
Visit the FICO Optimization Community to learn more about what you can do with Optimization Modeler, download software trials, get support and talk to the experts!
FICO® Visual Insights Studio provides a complete business analytics solution that turns data insights into operationalized decisions that improve business performance. Visual Insights Studio provides the tools to identify interesting data patterns and drill down to highlight deep insights into how decisions and actions influence customer behavior and business outcomes. Unlike other business intelligence platforms, Visual Insights Studio provides a fully integrated solution that radically reduces time and costs by empowering business experts to freely explore customer interaction data and find insights without waiting weeks or months for IT assistance.
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