Patient Adherence

Communication programs that improve outcomes and reduce costs.

Overview

When it comes to communication, providers are faced with the challenge of understanding how to leverage the growing array of communication channel options while taking privacy and cost concerns into consideration.  Today's communications technology can provide the solution to help get patients on the road to recovery while keeping healthcare costs down. FICO products give health care providers tools to managed patient adherance through effective communication programs that improve outcomes, reduce costs and keep privacy secure. Patients get the control they want to be contacted through either text, email or phone at times that work best for them. Providers win through reduced time and cost from personal followups in addition to improved outcomes. 

Solution Architecture

FICO® Decision Management Platform Streaming

The FICO® Decision Management Platform Streaming is a component of the FICO® Decision Management Suite, a cost-effective and easy way for customers to evaluate, customize, deploy and scale state-of-the-art analytics and decision management solutions.

Available Products

FICO® Customer Communication Services

Product overview

As consumer service expectations rise and consumers expand their use of different communication channels, organizations of all types (banks, utilities, auto manufacturers, telecommunications firms and insurers) are seeking ways to connect effectively at scale. FICO® Customer Communication Services deliver intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, with a human touch. FICO Customer Communication Services works alongside existing systems and processes to help organizations reduce fraud, collect more debt, improve customer service, and drive service renewals and product upsell. 

 

FICO® Medication Adherence Score

Product overview

As consumer service expectations rise and consumers expand their use of different communication channels, organizations of all types (banks, utilities, auto manufacturers, telecommunications firms and insurers) are seeking ways to connect effectively at scale. FICO® Customer Communication Services deliver intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, with a human touch. FICO Customer Communication Services works alongside existing systems and processes to help organizations reduce fraud, collect more debt, improve customer service, and drive service renewals and product upsell. 

 

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Automated communications improve outcomes, lower costs.

Montefiore Medical Center shows a text messaging system sending automated, pre-scripted texts over a two-month period increased self-reported patient adherence to medication by 12%, care plan goals by 7%, and appointment attendance by 40%.