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- Learn how BMW sped up its customer communications
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FICO offers all licensed clients use of a secured, self-service Web portal for Product Support, FICO Online Support. FICO Online Support allows users to self help on their issues 24 hours a day, 7 days a week.Financial Services
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Learn how BMW sped up its customer communications
“Using FICO Customer Communication Services, we get a secure, highly flexible, robust solution with a low cost of entry, and we can leverage the expertise of a valued partner, which allows our in-house maintenance support to focus on other key internal priorities and platforms.”
- Wayne Orchowski, CEO BMW
Authoring Tools
Resources
FICO Analytic Cloud: Your portal for operationalizing analytics and decisioning.
Customer data is more widely available than ever, but leveraging data to drive smarter decisions requires new thinking and a new kind of agility. Cloud-based decision management – the seamless marriage of data-driven insights and codified decision logic with applications that reach your customers where and when they want – is the key to operationalizing analytics to automate and optimize customer engagements. The FICO Analytic Cloud is where this journey begins…Learn about FICO Products and Solutions whenever is convenient for you.
A highly interactive, hands-on experience in our classes, and a focus on practical knowledge and skills transfer.
Careers At FICO
Are you ready to fulfill your potential? FICO offers big career opportunities in Big Data Analytics from California to New York, London to Bangalore and Beijing.Driving Engagement Across the Customer Lifecycle
Due to the advances in technology, the expectations of the retail bank customer has forever changed. Banks and credit unions must transform how they engage with the customer during the entire financial services lifecycle or risk being left behind. In order to succeed, financial institutions need to prioritize the technology investments, data science projects, and business process improvements that will positively impact near-term customer decisions while giving them the agility to adapt to long-term market, regulatory, and competitive changes.
During this webinar, attendees will:
- Discover the key drivers impacting today’s retail banking strategies
- Learn about the omni-engagement maturity model
- Receive a framework for prioritizing future technology, data science, and process improvement projects
Presenters:
Marc DeCastro, Research Director, IDC Financial Insights
Tom Johnson, Senior Partner, FICO
View this Resource
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