For Industries: 
Banking
Overview

In late 2017, FICO commissioned a global independent research study with 2,200 consumers across nine countries to better understand key consumer perceptions within the automotive financing experience.

Given new and disruptive innovations such as driverless cars managed by artificial intelligence, a shift to digital experiences, and collaborative economy models with start-ups like Uber and Lyft entering the mainstream, new subscription ownership models, and it is clear that the Automotive industry is experiencing a tremendous shift.

In light of these changes, the goal of this research was exploratory in nature and intended to look for regional and other differences in how consumers view the financing portion of the experience, as well as identify gaps in how the ecosystem of providers (banks, captive finance companies, credit unions, dealerships and start-ups) are currently meeting customer expectations.

For Industries: 
Banking
Overview

In late 2017, FICO commissioned a global independent research study with 2,200 consumers across nine countries to better understand key consumer perceptions within the automotive financing experience.

Given new and disruptive innovations such as driverless cars managed by artificial intelligence, a shift to digital experiences, and collaborative economy models with start-ups like Uber and Lyft entering the mainstream, new subscription ownership models, and it is clear that the Automotive industry is experiencing a tremendous shift.

In light of these changes, the goal of this research was exploratory in nature and intended to look for regional and other differences in how consumers view the financing portion of the experience, as well as identify gaps in how the ecosystem of providers (banks, captive finance companies, credit unions, dealerships and start-ups) are currently meeting customer expectations.

For Industries: 
Banking
Overview

In late 2017, FICO commissioned a global independent research study with 2,200 consumers across nine countries to better understand key consumer perceptions within the automotive financing experience.

Given new and disruptive innovations such as driverless cars managed by artificial intelligence, a shift to digital experiences, and collaborative economy models with start-ups like Uber and Lyft entering the mainstream, new subscription ownership models, and it is clear that the Automotive industry is experiencing a tremendous shift.

In light of these changes, the goal of this research was exploratory in nature and intended to look for regional and other differences in how consumers view the financing portion of the experience, as well as identify gaps in how the ecosystem of providers (banks, captive finance companies, credit unions, dealerships and start-ups) are currently meeting customer expectations.

For Industries: 
Banking
Overview

In late 2017, FICO commissioned a global independent research study with 2,200 consumers across nine countries to better understand key consumer perceptions within the automotive financing experience.

Given new and disruptive innovations such as driverless cars managed by artificial intelligence, a shift to digital experiences, and collaborative economy models with start-ups like Uber and Lyft entering the mainstream, new subscription ownership models, and it is clear that the Automotive industry is experiencing a tremendous shift.

In light of these changes, the goal of this research was exploratory in nature and intended to look for regional and other differences in how consumers view the financing portion of the experience, as well as identify gaps in how the ecosystem of providers (banks, captive finance companies, credit unions, dealerships and start-ups) are currently meeting customer expectations.

For Industries: 
Banking
Overview

In late 2017, FICO commissioned a global independent research study with 2,200 consumers across nine countries to better understand key consumer perceptions within the automotive financing experience.

Given new and disruptive innovations such as driverless cars managed by artificial intelligence, a shift to digital experiences, and collaborative economy models with start-ups like Uber and Lyft entering the mainstream, new subscription ownership models, and it is clear that the Automotive industry is experiencing a tremendous shift.

In light of these changes, the goal of this research was exploratory in nature and intended to look for regional and other differences in how consumers view the financing portion of the experience, as well as identify gaps in how the ecosystem of providers (banks, captive finance companies, credit unions, dealerships and start-ups) are currently meeting customer expectations.

For Industries: 
Banking
Overview

In late 2017, FICO commissioned a global independent research study with 2,200 consumers across nine countries to better understand key consumer perceptions within the automotive financing experience.

Given new and disruptive innovations such as driverless cars managed by artificial intelligence, a shift to digital experiences, and collaborative economy models with start-ups like Uber and Lyft entering the mainstream, new subscription ownership models, and it is clear that the Automotive industry is experiencing a tremendous shift.

In light of these changes, the goal of this research was exploratory in nature and intended to look for regional and other differences in how consumers view the financing portion of the experience, as well as identify gaps in how the ecosystem of providers (banks, captive finance companies, credit unions, dealerships and start-ups) are currently meeting customer expectations.

For Industries: 
Banking
Overview

In late 2017, FICO commissioned a global independent research study with 2,200 consumers across nine countries to better understand key consumer perceptions within the automotive financing experience.

Given new and disruptive innovations such as driverless cars managed by artificial intelligence, a shift to digital experiences, and collaborative economy models with start-ups like Uber and Lyft entering the mainstream, new subscription ownership models, and it is clear that the Automotive industry is experiencing a tremendous shift.

In light of these changes, the goal of this research was exploratory in nature and intended to look for regional and other differences in how consumers view the financing portion of the experience, as well as identify gaps in how the ecosystem of providers (banks, captive finance companies, credit unions, dealerships and start-ups) are currently meeting customer expectations.

For Industries: 
Banking
Overview

In late 2017, FICO commissioned a global independent research study with 2,200 consumers across nine countries to better understand key consumer perceptions within the automotive financing experience.

Given new and disruptive innovations such as driverless cars managed by artificial intelligence, a shift to digital experiences, and collaborative economy models with start-ups like Uber and Lyft entering the mainstream, new subscription ownership models, and it is clear that the Automotive industry is experiencing a tremendous shift.

In light of these changes, the goal of this research was exploratory in nature and intended to look for regional and other differences in how consumers view the financing portion of the experience, as well as identify gaps in how the ecosystem of providers (banks, captive finance companies, credit unions, dealerships and start-ups) are currently meeting customer expectations.

For Industries: 
Banking
Overview

In late 2017, FICO commissioned a global independent research study with 2,200 consumers across nine countries to better understand key consumer perceptions within the automotive financing experience.

Given new and disruptive innovations such as driverless cars managed by artificial intelligence, a shift to digital experiences, and collaborative economy models with start-ups like Uber and Lyft entering the mainstream, new subscription ownership models, and it is clear that the Automotive industry is experiencing a tremendous shift.

In light of these changes, the goal of this research was exploratory in nature and intended to look for regional and other differences in how consumers view the financing portion of the experience, as well as identify gaps in how the ecosystem of providers (banks, captive finance companies, credit unions, dealerships and start-ups) are currently meeting customer expectations.

Overview

In today’s digital economy, many financial institutions are losing opportunities to engage potential and existing customers. Nearly eighty percent of consumers consider their relationship with their bank to be impersonal and transactional vs. personal and relationship-based. As an example, let’s look at the largest and fastest growing banking segment – Millennials.

Millennials are rapidly gaining economic strength, social influence and political power. And while Millennials can be challenging to retain and satisfy as customers, financial institutions cannot afford to neglect them. Millennials, the generation born between 1980 and 1994, outnumber Baby Boomers and make up a large percentage of today’s digital audience. Today, they represent the greatest challenge — and growth potential — for banks.

Millennials are two-to-three times more likely to close all accounts with their primary financial institutions than people in other age groups. To keep them as customers, financial institutions such as banks need to understand and cater to their unique needs and preferred communication channels.

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