For Industries: 
Telecommunications
Overview

Client: Globe Telecom is a major telecom provider in the Philippines serving some 50 million mobile subscribers, 3.5 million broadband customers and 860,000 landline customers.

Challenge: As the company grew, it tried to scale its collection contact center by adding human agents. Costs rose, performance stagnated, customer satisfaction and Net Promoter Score (NPS) deteriorated.

Solution: FICO® Customer Communication Services now automates multi-channel collection contact strategies — with lower cost and virtually unlimited scalability.

Results: Delinquency rates down 40%; collection costs down 15%; time it takes to collect was reduced by three days.

For Industries: 
Technology
Overview

FICO’s partner network is a very important channel for bringing its products and services to market. The experience that partners have gained over their many engagements in implementing solutions using FICO technology provides them with expertise, best practices and wisdom in understanding how strategy, technology and the organization must all work together to achieve outstanding results. This partner case study is based on an interview with Claye Green, CEO of TechBlue, and one of FICO’s business partners. Key findings in this case study include the following:

  • FICO Blaze Advisor Decision Rules Management System is a great technology that is easy to use and extremely capable.
  • TechBlue’s deep understanding of technology, strategy and organizational change ensures that all aspects of a Blaze Advisor implementation are addressed successfully.
Overview

An analytic upgrade drives better risk management for Marlette Funding

Client: Marlette Funding, a high-growth, next-generation financial services company

Challenge: Upgrade its existing originations model to include new internal data sources and include reject inference

Solution: FICO® Analytic Modeler Scorecard Professional

Results: Marlette Funding was able to improve the efficiency of its credit risk management, allowing further improvement of risk and return metrics.

For Industries: 
Banking
Overview

Client: Canadian Tire Bank

Challenge: Develop and execute forward-looking analytic models that effectively predict expected losses in order to comply with IFRS 9 impairment requirements

Solution: FICO® IFRS 9 Impairment Management Solution, including model development, software and consulting

Results: Canadian Tire Bank accomplished one of its main priorities: to be in compliance with IFRS 9 impairment requirements. By developing such analytically rigorous models, Canadian Tire Bank was able to accomplish one of its top priorities — to be in compliance with IFRS 9 impairment requirements.

Overview

With a track record of strong yields for its retirement products, this client outperforms most of its competitors in terms of both assets under management and consumer-ranked quality of service. Yet competition is fierce in these saturated markets, where customers can easily move governmentmandated and voluntary retirement accounts (AFORE) to other providers. Plus, the client’s main competitors—Latin America’s top banks—have extensive networks of branches staffed for selling and servicing retirement accounts. With its much smaller footprint, this client’s competitive strategy is to use analytics to drive targeted actions, increasingly through digital channels.

For Industries: 
Banking
Overview

Auto lending is facing a time of transformation. Many lenders struggle to gain a competitive edge—they need to quickly grow their portfolio and improve the customer experience, and at the same time balance risk and control operating expenses. Market disruptors are moving quickly, leveraging technology to provide polished and high-value customer experiences to lure business away from more traditional lenders. Given these market dynamics, the stakes have never been higher for lenders to embrace modernization.

For Industries: 
Utilities & Energy
Overview

Ever wonder how three energy and utility innovators are transforming their operations?

Energy and utility companies have turned to the next generation of decision management tools and open technologies to “turn on the lights” in their businesses – whether it’s slashing time-to-market for new services, or reducing the carbon footprint.
 
This collection of three case studies highlights how three very different organizations – Shell, SolarCity and WindFarm Designs – are using these advanced capabilities to discover new insights across their lines of business, and increase customer-centricity, efficiency and bottom line results. Download our document and learn how:

  • Shell’s ability to solve the most complex problems in their business is helping them build the process control platform of the future.
  • SolarCity is continually uncovering deeper insights into challenges such as battery charge/discharge optimization and excess energy deployment.
  • WindFarm Designs expects to reduce CO2 emissions by 20–50 million metric tons globally every year, while reducing time to develop layouts by 90% by completely automating manual processes.
For Industries: 
Banking
Overview

Client: African Bank

Challenge: Overhaul its decision system across the credit lifecycle to add transparency and collaboration, as well as operational efficiency and profitability.

Solution: FICO® Blaze Advisor® decision rules management system, Decision Implementation Accelerator

Results: After a rapid strategy and implementation cycle, African Bank was able to transform its decision system to launch strategies 30% faster and at 25% lower cost. The new system can be applied across the entire credit lifecycle and the team can now make changes in two days instead of two months, with full confidence in its security features.

For Industries: 
Banking
Overview

Client: Home Credit Group, an international consumer finance provider with operations in 11 countries

Challenge: Develop a more agile approach to decision-making to enable radical but sustainable growth.

Solution: FICO® Decision Management Suite

Results: In addition to improved operational performance, reduced costs and increased profits, Home Credit Group has created a centralized decision engine that accelerates its ability to branch out into high growth markets quickly in order to massively diversify its scope of business.

Overview

Debt management has become more complex in recent years. Organizations across industries—financial services, utilities and even government agencies—struggle with balancing the need to reduce costs while improving collection results. Many organizations are finding success through modernization. Leveraging systems that support data-driven decisions, integrate a holistic customer view and allow for more sophisticated communication strategies, these organizations are able to move beyond the resource drain of manual treatments and reactive tactics. And are seeing improved results at reduced cost—along with higher customer satisfaction.

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