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Need help with a product?
FICO offers all licensed clients use of a secured, self-service Web portal for Product Support, FICO Online Support. FICO Online Support allows users to self help on their issues 24 hours a day, 7 days a week.Financial Services
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Learn how BMW sped up its customer communications
“Using FICO Customer Communication Services, we get a secure, highly flexible, robust solution with a low cost of entry, and we can leverage the expertise of a valued partner, which allows our in-house maintenance support to focus on other key internal priorities and platforms.”
- Wayne Orchowski, CEO BMW
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FICO Analytic Cloud: Your portal for operationalizing analytics and decisioning.
Customer data is more widely available than ever, but leveraging data to drive smarter decisions requires new thinking and a new kind of agility. Cloud-based decision management – the seamless marriage of data-driven insights and codified decision logic with applications that reach your customers where and when they want – is the key to operationalizing analytics to automate and optimize customer engagements. The FICO Analytic Cloud is where this journey begins…Learn about FICO Products and Solutions whenever is convenient for you.
Careers At FICO
Are you ready to fulfill your potential? FICO offers big career opportunities in Big Data Analytics from California to New York, London to Bangalore and Beijing.Telecommunications
Overview
The telecommunications industry has grown and evolved dramatically since its inception. Like most markets with explosive growth, it comes with both challenges and opportunities, as well as a need to respond to more sophisticated and changing consumer preferences and ongoing regulatory shifts. In this age of digital customer experience, customers can easily compare prices, equipment offerings and promotions across competitors and quickly switch providers. Telecom professionals are used to change but need to be proactive and anticipate consumer needs to be successful. Having access to real-time insights to customer data and the ability to rapidly take this knowledge and turn it into great decisions has never been more important.
FICO has leading experience in credit-risk solutions, predictive analytics and machine learning. Telecommunication service providers can achieve numerous benefits across the customer lifecycle, especially those who use a subsidy or device-financing model.
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