FICO Customer Support provides fast, accurate and professional technical service. FICO's Customer Support helps clients quickly and effectively exploit the full power of FICO solutions. Our dedicated staff works together to provide expert assistance.
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FICO Software Support and Maintenance Policy
An updated Software Support and Maintenance Policy is effective June 1, 2009. This policy now includes Extended Support which offers clients the flexibility to upgrade at a later date. Read the entire policy.
FICO Online Support // log in
FICO’s new Web-based support tool to access Customer Support 7x24 from anywhere in the world. Enter Service Requests on-line and track them through resolution. Find solutions in the FICO Knowledge Base and query known issues. Check with FICO Customer Support to determine when this tool will be available for your product(s).
- FICO Customer Support
Contact FICO Customer Support worldwide at support@fico.com, or by phone:
- NORTH AMERICA
Telephone (toll free): 1 (877) 4FI-SUPP
- EUROPE, MIDDLE EAST, AFRICA
Telephone: 44 (0) 870-420-3777
UK (toll free): 0800-0152-153
South Africa (toll free): 0800-996-153
Fax: 44 (0) 870-420-3778
- ASIA-PACIFIC, LATIN AMERICA, CARIBBEAN
Telephone: 1 (415) 446-6185
Brazil (toll free): 0800-891-6146
- For CardAlert services, please call 1 (703) 486-1122 or 1 (888) 440-4227.
- FICO® Score Client Support * //
For current business clients and financial institutions with FICO® score product questions, please contact us at cbhelpline@fico.com or at 1 (800) 777-2066.*
- Additional FICO® score product information is available for scoring clients on the following site:
Credit Bureau Scores Products // log in
This password-protected site is reserved for the users of FICO® scores and other credit bureau-based solutions. The site includes various support tools such as validation charts, product descriptions and other support material. If you would like access to this site, and do not have a login and password, please contact us at cbhelpline@fico.com or at 1 (800) 777-2066.
- FICO® LiquidCredit® Service Support * // log in
This service provides online access to LiquidCredit Service documentation. It is available to some clients who have purchased LiquidCredit Service decision engine or broker engine and have an active support/maintenance contract.
* Please note new URL for LiquidCredit Service Support: http://lc.support.fairisaac.com
- FICO Internet Delivery Service // log in
FICO Internet Delivery Service (FIIDS) provides any FICO client or partner with a highly secure, centralized method of receiving and distributing information when using a wide range of our products and services, including FICO® Precision Marketing Manager and FICO® Network Services. Currently more than 640 companies in six countries are using FIIDS to easily and efficiently deliver and retrieve their data and reports from FICO using this browser-controlled environment.
- National Change of Address Service
FICO is licensed by the United States Postal Service to provide National Change of Address service. The service provides address correction and updating for lists that are being prepared for mailing.