Product Support

FICO Product Support is committed to providing accurate and professional technical service for FICO software solutions. Our team is dedicated to helping every client achieve their business objectives and maintain a competitive edge by providing the highest quality service and assistance.

• FICO Online Support 
  FICO offers all licensed clients use of a secured, self-service Web portal for Product Support, FICO Online Support. FICO Online Support allows users to self help on their issues 24 hours a day, 7 days a week. By using FICO Online Support clients can open, review, update and close their cases, as well as find solutions in the FICO Knowledge Base to common questions.  To obtain your FICO Online Support credentials, please contact FICO Product Support.
  To log into FICO Product Support, please click here.
  
  
• FICO Product Support
  Contact FICO Product Support worldwide by phone:
  • NORTH AMERICA
    Telephone (toll free): 1 (877) 4FI-SUPP
    
  • EUROPE, MIDDLE EAST, AFRICA
    Telephone: 44 (0) 870 420 3777
    UK (toll free): 0800 0152 153
    South Africa (toll free): 0800 996 153
    Fax: 44 (0) 870 420 3778
    
  • ASIA-PACIFIC, AUSTRALIA, LATIN AMERICA, CARIBBEAN
    Telephone: 1 (415) 446 6185
    North China (Beijing): 10800 713 1444
    South China (Shanghai): 10800 130 1404
    Australia (toll free): 1800 467 862
    Brazil (toll free): 0800 891 6146
    
  • For CardAlert services, please call 1 (703) 486-1122 or 1 (888) 440-4227
    
• Adeptra legacy Support
  For Adeptra customers requiring product support:
  Australia Helpdesk: 1 800 090 106
  United Kingdom Helpdesk: 0800 107 7874
  North America Helpdesk: +1 866 866 0384

  You may also contact us at: customer-support@adeptra.com

• FICO® Score Support *
  For current business clients and financial institutions with FICO® score product questions, please contact ScoreSupport@fico.com.*
  
  
  • Additional FICO® score product information is available for scoring clients on the following site:
    
    FICO® Score Support
    This password-protected site is reserved for the users of FICO® scores and other credit bureau-based solutions. The site includes various support tools such as validation charts, product descriptions and other support material. If you would like access to this site, and do not have a login and password, please contact us at ScoreSupport@fico.com.
    
    myFICO Support
    Consumer inquiries should be directed to myFICO Support Center or 1-800-319-4433.
    
    Credit Bureau Scores Products
    This password-protected site is reserved for the users of FICO® scores and other credit bureau-based solutions. The site includes various support tools such as validation charts, product descriptions and other support material. If you would like access to this site, and do not have a login and password, please contact us at ScoreSupport@fico.com.
    
  • *Consumer inquiries should be directed to myFICO Support Center or 1-800-319-4433.