FICO Browser Policy

Learn more about the Fair Isaac Browser Policy

Cityscape
Radial circle

FICO Browser Policy - General

As of 01.14.22

 

Pursuant to the standard Fair Isaac Software Support and Maintenance Policy (“Support Policy”), you must remain on a supported environment (including browsers, dependent applications and platforms) to receive maintenance services and technical support.  If FICO support and/or third party support for a dependent application (e.g., browser) is retired or discontinued, you will be required to upgrade to a current certified and supported dependent application to continue receiving maintenance services and technical support from FICO.   There may be an additional or different browser policy specific to a Fair Isaac software product.

In the specific case of the browser, the following three browsers are supported in accordance with the following browser vendor’s support policy:

 

Microsoft Internet Explorer policy update:

Given that Microsoft has deprecated Internet Explorer 11 (see https://docs.microsoft.com/en-us/lifecycle/faq/internet-explorer-microsoft-edge), beginning in August 31, 2021, FICO will stop certifying Internet Explorer for new FICO product releases.  There are significant security, compatibility, and performance concerns with Internet Explorer 11 (see https://blogs.windows.com/windowsexperience/2021/05/19/the-future-of-internet-explorer-on-windows-10-is-in-microsoft-edge/) and FICO will require all customers to move to one of the following supported browsers:  Google Chrome, Mozilla Firefox, and/or Microsoft Edge.

 

Supported Browsers:

Below is a table detailing which web browsers and platforms that FICO currently supports for its released products:

 

Chrome

Firefox

Safari

Microsoft Edge

Android

Supported

Not Supported

N/A

N/A

iOS

Supported

Not Supported

Not supported

Not Supported

Mac OS X

Supported

Supported

Not supported

Not Supported

Windows

Supported

Supported

Not Supported

Supported

 

In the case where feature parity is not consistent for the same browser version across platforms and devices, those features are only supported by FICO to the extent that the browser vendor has enabled said feature on the specified platform.