Applied Analytics & ML
Deploy fully interpretable, real-time analytics and ML and leverage the very best AI models in the market today.
Customer Management
Your customers’ needs can shift in an instant. Monitor changes and develop real-time 360-degree customer views of account performance with FICO’s advanced customer management technology.
Are you positioned to win?
See how FICO helps deliver real business results and better customer experiences for leading organizations across industries and around the world.
Overview
Powering customer-centric experiences & driving growth
Broaden and deepen customer relationships by leveraging FICO’s leading data science, optimization, and technology expertise. Our advanced analytics will empower you to take the right action at a moment’s notice — while balancing portfolio risk and profitability for your organization.
Customer management for forward-thinking enterprises
Maximize your portfolio
Create integrated customer journeys, processes, and pricing with our analytically driven, real-time technology. FICO® Customer Management solution unifies all your data, monitors customer value, and automatically determines the right action — e.g., credit line increase, gentle payment reminder, cross-sell offer — for each customer using centralized decisioning. Use our capabilities to find and support financially vulnerable customers and better manage past-due/pre-delinquent customers through a continuous improvement of decision processes.
Why FICO?
With 60+ years of groundbreaking work in predictive analytics and AI, FICO powers robust capabilities with the most advanced technology available. Our solutions enable you to streamline operations, improve customer experiences, and make smarter, more profitable decisions. Leverage the vast amount of data your organization absorbs and transform those streams into real-time, actionable decisions. The result is more holistic customer views and an ability to optimize decisions around customers and business processes faster than ever.
A customer is more than a moment — a customer is for life
With everything going on, it is easy to forget about the “why.” In this video, we are reminded that the why for financial institutions is the customer and their experience. As our CMO Nikhil Behl says, “The beauty of FICO is to allow people to live the richest life they possibly can, whether that be their first home or their first car. It is truly based on that individual person and nothing else really matters at the end of the day.”
“By moving to a unified decisioning platform, we’ve made it easier to deliver smarter, faster decisions that genuinely improve our members’ lives. Whether it’s helping someone secure their first mortgage or offering quicker, more accurate approvals, we’re building a foundation that keeps our members’ needs at the heart of everything we do.”
Andrew Lawrie, Tech Lead for Credit Risk Nationwide Building Society
Capabilities
FICO solutions offer a wide range of capabilities, empowering you to make smarter, personalized decisions, streamline operations, and improve the customer experience.
Intelligent Decisions
Model decisions with open standards, automate with business rules, and support human-in-the-loop AI.
Digital Twins & Simulation
Unlock a distinct competitive advantage with an enterprise scenario management ecosystem.
Data Connection & Ingestion
Seamlessly connect to and bring in data from any source — when and where it’s needed.
Business Composability
Expertly compose business services that choreograph complex workflows to deliver results at scale.
Always-On Features & Profiling
Enrich, manage, share data features, and build real-time customer understanding with transactional profiling.
Enterprise Optimization
Unleash the power of mathematical optimization — use high-performance solvers to model business problems and calculate the best possible decision to maximize your desired outcomes.
Digital Twins & Simulation
Unlock a distinct competitive advantage with an enterprise scenario management ecosystem.
High-Performance Dataflow
Put data in motion with real-time, batch, and streaming to power world class decisions.
Related solutions
Learn how FICO solutions can empower you to make smarter, personalized decisions, streamline operations, and improve the customer experience.
Collection & Recovery
Customer centric decisions to enhance collections and recovery efficiency, effectiveness, compliance, and customer satisfaction.
Pricing Optimization
Personalize offers balancing business objectives and constraints for profitable, optimal pricing decisions that enhance customer experience.
Consortium Scores
Smarter, faster credit risk assessment to enhance your bottom line.
Next Best Offer or Experience
Put your customer at the center of all that you do.
Next Best Sale or Experience
Do you know the true value of your customer relationships?
Small Business Credit Scores
FICO’s small and medium enterprise (SME) scores for both US and international markets provide lenders with new ways to safely expand small business loan portfolios and grow profits while reducing risk.
Consumer Credit Scores
FICO® Scoring solutions form the basis of sound and fair lending across the financial services landscape.
Offer Personalization
One size doesn't fit all. Deliver the right offers, when and where it matters.
Start making better decisions today
Engage customers and expand relationships. Glean unprecedented insight into your customers’ immediate and future needs by leveraging FICO® Platform technology. Let’s create insightful customer experiences that drive engagement, satisfaction, and loyalty. We’re ready to help you reach new heights!