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This course is aimed at developers and rule writers. The course covers rule authoring using both interactive builder and advanced builder where participants will learn how to write using Structured Rule Language (SRL); project testing and deployment.
Time: 10am PST/ 12pm CST / 1 PM ET
The Government of Canada has taken significant actions to support Canadians and businesses facing hardship as a result of the COVID-19 outbreak including financial support, loans and access to credit for small and medium businesses. The government has provided long-term stable funding to banks and mortgage lenders for continued lending to Canadian consumers and businesses, increased eligibility for student grants and broadened financial assistance across multiple sectors.
10AM PDT | 1PM EDT
2020 was already shaping up to be an important year for collections professionals on the legislative and regulatory fronts. With the emergence of the COVID-19 health emergency in March, policy impacts intensified. Get caught up on the latest developments and learn what to expect for the remainder of 2020 and the first half of 2021. Join the discussion led by Washington policy experts, Leah Dempsey, Vice President and Senior Counsel for Federal Advocacy, ACA International, Andrew Madden, Vice President of Government and State Affairs, ACA International and Daniel Nestel, Senior Director of Government Relations, FICO.
Time: 11 am UK BST
Collections operations across the globe are being stretched to breaking point. You're dealing with challenges such as ongoing, significant customer demand; payment relief exit strategies; capacity constraints due to lockdowns; working-from-home challenges; second-wave planning or local regulators taking a keen interest in operational resilience.
11AM PDT | 2PM EDT
Please join industry experts from T-Mobile, Comcast and Cox as we explore Collections and Churn strategies to help you weather the pandemic and beyond.
Time: 11am PST/ 1pm CST / 2 PM ET
Among the many challenges the COVID-19 pandemic has presented the auto industry, is an underdiscussed yet serious threat of cyber attacks occurring through your vendors and suppliers. Many of you have relationships with hundreds, if not thousands of third parties, so, their cyber risks will undeniably become your risks, if not managed properly.
Traditional affordability assessments are long processes for both customers and employees, as the average telephony assessment takes up to one hour to complete. As customers rush through the calls, they provide self-declared income and spending information — but due to customer bias and an inclination to round-up amounts, these assessments result in inaccurate budgets and unsustainable agreements.