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Client and Solution Support

Client and Solution Support

FICO Support is committed to providing accurate and professional technical service for FICO software solutions.

General Support

Global Support Center

All Severity 1 and Severity 2 production down issues must be submitted by telephone. For other severity issues, the preferred channel is our Online Support portal offering 24 hours a day, 7 days a week access to submit, review and update a case. In addition, the portal offers knowledge article suggestions while submitting a case and access to all knowledge articles for review. Alternatively, cases may be submitted by calling our global Support Center using one of the regional numbers shown below.

 

Online: support.fico.com

 

North America

Telephone: +1-877-4FI-SUPP
(+1-877-434-7877)

South America

Telephone: +1-651-765-3550

Brazil (toll free): 0800-761-1942
Argentina (toll free): 0800-666-1817
Chile (toll free): (800) 800-914-312
Colombia (toll free): 01800-518-2920
Mexico (toll free): 01-800-681-8035
Peru (toll free): 0800-78723

Europe, Middle East, Africa

Telephone: +44-121-781-4532

UK (toll free): 0800-0152-153
South Africa (toll free): 0800-996-153

Asia, Australia

Telephone: +1-651-765-3550

China: 400-120-4028
Japan: 81-3-4590-7149
Korea: 003-0813-2105
Australia (toll free): 1-800-119-341
India: +91-804-137-1906
Singapore: +65-6422-7755

 

Other FICO Offerings

FICO TONBELLER Siron® Support

Helpdesk: +49 6251 7000-175
Online: Helpdesk or Extranet

myFICO Support

Consumer Inquiries: 1-800-319-4433
Online: myFICO Support Center

 

FICO® Score Support

This password-protected site is reserved for the users of FICO® scores and other credit bureau-based solutions. The site includes various support tools such as validation charts, product descriptions and other support material. If you would like access to this site, and do not have a login and password, please contact us at: scoresupport@fico.com.

 

Credit Bureau Scores Products

This password-protected site is reserved for the users of FICO® scores and other credit bureau-based solutions. The site includes various support tools such as validation charts, product descriptions and other support material. If you would like access to this site, and do not have a login and password, please contact us at: scoresupport@fico.com.

*Consumer inquiries should be directed to myFICO Support Center or 1-800-319-4433.