FICO Browser Policy - General

As of 01.14.22

Pursuant to the standard Fair Isaac Software Support and Maintenance Policy ("Support Policy"), you must remain on a supported environment (including browsers, dependent applications and platforms) to receive maintenance services and technical support. If FICO support and/or third party support for a dependent application (e.g., browser) is retired or discontinued, you will be required to upgrade to a current certified and supported dependent application to continue receiving maintenance services and technical support from FICO. There may be an additional or different browser policy specific to a Fair Isaac software product.

In the specific case of the browser, the following three browsers are supported in accordance with the following browser vendor’s support policy:

• Google Chrome: Support for the most current major stable channel release only. 
  Please visit the Google Chrome FAQ for a description of the Chrome support policy: https://support.google.com/chrome/a/answer/188447?hl=en
• Mozilla Firefox: Support for the most current major ESR version and above, in production only.
  Please visit the Mozilla FAQ for a description of the Firefox support policy:  https://www.mozilla.org/en-US/firefox/organizations/faq/
• Microsoft Edge: Support for the latest major version of Microsoft Edge Chromium.
  Please visit the Microsoft Edge FAQ for a description of the Edge support policy: https://docs.microsoft.com/en-au/deployedge/microsoft-edge-support-lifecycle

Microsoft Internet Explorer policy update:

Given that Microsoft has deprecated Internet Explorer 11 (see https://docs.microsoft.com/en-us/lifecycle/faq/internet-explorer-microsoft-edge), beginning in August 31, 2021, FICO will stop certifying Internet Explorer for new FICO product releases. There are significant security, compatibility, and performance concerns with Internet Explorer 11 (see https://blogs.windows.com/windowsexperience/2021/05/19/the-future-of-internet-explorer-on-windows-10-is-in-microsoft-edge/) and FICO will require all customers to move to one of the following supported browsers:  Google Chrome, Mozilla Firefox, and/or Microsoft Edge.

Supported Browsers:

Below is a table detailing which web browsers and platforms that FICO currently supports for its released products:

In the case where feature parity is not consistent for the same browser version across platforms and devices, those features are only supported by FICO to the extent that the browser vendor has enabled said feature on the specified platform.