Do comum ao otimizado: agilidade, desempenho e satisfação do cliente em cobranças
How the best collection operations view their purpose, determine what actions to take, communicate and interact with consumers, and evaluate their performance.
How to Turn UK’s Consumer Duty Compliance to Your Advantage
With the clock ticking to the 31 July FCA deadline, a FICO roundtable looked at the scale of the Consumer Duty challenge
Hyper-Personalization Survey Highlights Boardrooms' Blind Spots
New study from Forrester shows the value of hyper-personalization and the gaps businesses face today
Omni-Channel Communications
5 Ways to Help your Financial Institutions Increase Their Collection Effectiveness
Why Compassion in Collections Won't End After COVID
FICO, Temenos and NASA Federal Credit Union discuss COVID's impact on collections
Comunicações com o cliente da FICO
Ajuda você a alcançar os clientes certos, no momento certo e no canal certo para ajudá-los a resolver problemas automaticamente.
Top 5 2023 Trends Redefining Banking Today
FICO’s 2023 Trends Report reveals what’s impacting the financial services industry
Medidas pré-inadimplência para clientes financeiramente vulneráveis
How well individuals respond to pre-delinquency measures often hinges on the strategies lenders use to engage with them
Top 5 Debt Collection Posts of 2022: Crisis and Opportunity
As more people enter the collections queue due to rising costs and economic wobbles, our collections experts share their tips for early collections, digital approaches and more
New Frontiers in the Collections Industry
Unlocking the potential of omni-channel communications
Top 5 Decision Management Posts of 2022: AI and Digital Jane
From diversity in AI to the film Highlander to transformative banking experiences, these decision management topics pointed the way to the future
Agile Collections Strategies Can Protect Loyalty in Tough Times
As economic victims swell the collections queue, do you have the tools you need to differentiate them and apply the correct treatments to different cohorts?
Coleções digitais: 7 coisas que podem fazer você ter mais sucesso
Digital collections isn't a new concept, but it has taken on additional relevance in the current economic environment. Here are some tips for success.
Top 3 Actions for Delinquency Management Alleviating Inflation Concerns
What prudent and responsible actions can we diligently deploy to face the potential fallout of inflation?
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