Debt Collection in the Pandemic: Compassion Is Critical to Success
A combination of pre-emptive portfolio analysis, carefully timed triggers and well-managed contact and self-cure options can help customers make it through this difficult period
Uncertain Economic Signs Drive the Need for Sharper Analytics
To get a true picture of financial stress, lenders should combine Open Banking transactional data and alternative data sets alongside sharper analytics and real-time data streaming
Comunicações de cobrança: multicanal vs. Omnicanal
Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be
4 Data Best Practices for a Timeless Digital Customer Experience
Data can be a strategic asset to help you produce real time insights that will generate long-term business value, and support customer needs.
COVID-19 Checklist for Banks: Managing Vulnerable Customers
New communications tools must be combined with a focus on each borrower's financial circumstances, to identify vulnerable customers and how to manage them
Debt Collection in the Pandemic: UK Lenders Face Big Challenges
As we pass the first anniversary of the pandemic’s outbreak, lenders are under scrutiny for how they treat delinquent borrowers
How Was Your Digital Collections Experience in 2020?
Five collections curveballs we saw the pandemic throw at the industry.
Debt Collection Communications: Are You Doing It Right?
A new survey shows how many debt collectors are missing the mark in their contact strategies
Debt Collection: 5 Questions for Meeting Inbound Demand
The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities
Top 5 Debt Collection Posts for 2020: Pandemic Perspectives
FICO collections experts explored how to deal with the debt tsunami in a series of posts
How Can We Reduce the Impact of the Debt Tsunami?
The oncoming flood of delinquent debt is manageable - if you have the capabilities to do it
Collections Predictions 2021: After the Debt Tsunami, the Flood
The debt tsunami will create prolonged pain for consumers and lenders - as well as a few opportunities
Debt Collection in the Pandemic: Why UK Customers are Dissatisfied
New data points to problems lenders have executing customer-centric collections
UK Credit Report: Early-Stage Delinquencies Rise
UK card issuers’ data reveals continued increase in spending as well as first signs of consumers missing two payments
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