COVID-19 Checklist for Banks: Managing Vulnerable Customers
New communications tools must be combined with a focus on each borrower's financial circumstances, to identify vulnerable customers and how to manage them
Debt Collection in the Pandemic: UK Lenders Face Big Challenges
As we pass the first anniversary of the pandemic’s outbreak, lenders are under scrutiny for how they treat delinquent borrowers
How Was Your Digital Collections Experience in 2020?
Five collections curveballs we saw the pandemic throw at the industry.
Debt Collection Communications: Are You Doing It Right?
A new survey shows how many debt collectors are missing the mark in their contact strategies
Debt Collection: 5 Questions for Meeting Inbound Demand
The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities
Top 5 Debt Collection Posts for 2020: Pandemic Perspectives
FICO collections experts explored how to deal with the debt tsunami in a series of posts
How Can We Reduce the Impact of the Debt Tsunami?
The oncoming flood of delinquent debt is manageable - if you have the capabilities to do it
Collections Predictions 2021: After the Debt Tsunami, the Flood
The debt tsunami will create prolonged pain for consumers and lenders - as well as a few opportunities
Debt Collection in the Pandemic: Why UK Customers are Dissatisfied
New data points to problems lenders have executing customer-centric collections
UK Credit Report: Early-Stage Delinquencies Rise
UK card issuers’ data reveals continued increase in spending as well as first signs of consumers missing two payments
Managing the Corona Debt Tsunami - The Experts Speak
Collections professionals discuss the challenges they face in the current debt tsunami
O FICO Decisions Awards 2021 já começou
Companies invited to submit their successful digital transformation projects
Offering Mortgage Relief When Payment Holidays End
UK regulator calls on banks to extend help for homeowners - what should debt collectors do?
The Three Rs of Managing Credit Risk in Disrupted Times
Managing credit risk needs to start with a vision for the customer experience
Debt Relief Considerations After COVID-19 – Don’t Panic!
Lessons learned from the 2008 global financial crisis can help guide collections and debt relief strategies now
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