How is the Pandemic Driving Digital Transformation in Account Opening?
Top 5 takeaways from FICO 's North American consumer survey on Digital Account Opening
8 Success Tips for Debt Collection in the Pandemic
From identifying vulnerable customers to storing the right data, here are best practices for debt collection in the current pandemic
Winners of 2021 FICO Decisions Awards Announced
Digital transformation yields dividends in challenging year
Is Your Collections Operation Ready for the Economic Recovery?
Banks and card issuers have an opportunity to ensure they continually interact with customers to better understand their genuine financial position
Digio, Conductor and FICO Partner to Curb Fraud in Latin America
Digio increases customer contact rate to 72% above market average with FICO Customer Communication Services for Fraud
Debt Collection in the Pandemic: Compassion Is Critical to Success
A combination of pre-emptive portfolio analysis, carefully timed triggers and well-managed contact and self-cure options can help customers make it through this difficult period
Comunicações de cobrança: multicanal vs. Omnicanal
Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be
COVID-19 Checklist for Banks: Managing Vulnerable Customers
New communications tools must be combined with a focus on each borrower's financial circumstances, to identify vulnerable customers and how to manage them
Debt Collection Communications: Are You Doing It Right?
A new survey shows how many debt collectors are missing the mark in their contact strategies
Credit Card Fraud: It’s Still a Thing (and as Big as Ever)
COVID-19 has created new fraud schemes and fuelled a US$ 28B global problem
Debt Collection: 5 Questions for Meeting Inbound Demand
The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities
FICO Named Category Leader for Innovation
2021 Chartis RiskTech 100 also names FICO as one of top six risk management tech vendors and Category Leader for AI Applications
Debt Collection in the Pandemic: Why UK Customers are Dissatisfied
New data points to problems lenders have executing customer-centric collections
Successes from Automating Communications in Collections
Automated communications increase revenues and customer service while decreasing the cost of collections
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