Cobranças em fase inicial para empréstimos sem garantia

Horário: 10 a.m. PST/ 12 p.m. CST / 1 p.m. ET

The Government of Canada has taken significant actions to support Canadians and businesses facing hardship as a result of the COVID-19 outbreak including financial support, loans and access to credit for small and medium businesses. The government has provided long-term stable funding to banks and mortgage lenders for continued lending to Canadian consumers and businesses, increased eligibility for student grants and broadened financial assistance across multiple sectors.

Time: 11 am UK BST

Collections operations across the globe are being stretched to breaking point. You're dealing with challenges such as ongoing, significant customer demand; payment relief exit strategies; capacity constraints due to lockdowns; working-from-home challenges; second-wave planning or local regulators taking a keen interest in operational resilience.

Time: 11 am UK BST

Traditional affordability assessments are long processes for both customers and employees, as the average telephony assessment takes up to one hour to complete. As customers rush through the calls, they provide self-declared income and spending information - but due to customer bias and an inclination to round-up amounts, these assessments result in inaccurate budgets and unsustainable agreements.

Time: 2:00 pm UK BST

On the back of the COVID-19 pandemic, many organisations face increasing volumes of debt in arrears, and a higher share of financially stressed customers. In early collections, this requires stronger segmentation, focus of manual activities on relevant customers, and a higher degree of automation when treating medium- and low-risk customers. Customers in financial stress require payment plan changes that balance affordability with risk considerations, and most importantly, are sustainable and do not break after a couple of instalments.

Time: 02:00 PM CEST/01:00 UK BST
Complimentary Webinar
60 Minutes

Looking for an easy way to further increase Financial Crime Compliance effectiveness and efficiency? Join us for this free webinar to hear about the innovations in Siron® Anti-Financial Crime Solutions Release 19 as well as the new Alert & Case Manager (ACM) release - innovations that improve detection, reduce false-positives and speed up case management processes.

Saiba como o The National Bank of Australia transforma cobranças para se preparar para as mudanças na economia.