Collections Predictions 2021: After the Debt Tsunami, the Flood
The debt tsunami will create prolonged pain for consumers and lenders - as well as a few opportunities
Debt Collection in the Pandemic: Why UK Customers are Dissatisfied
New data points to problems lenders have executing customer-centric collections
UK Credit Report: Early-Stage Delinquencies Rise
UK card issuers’ data reveals continued increase in spending as well as first signs of consumers missing two payments
Managing the Corona Debt Tsunami - The Experts Speak
Collections professionals discuss the challenges they face in the current debt tsunami
Die FICO Decisions Awards 2021 sind jetzt eröffnet
Companies invited to submit their successful digital transformation projects
Offering Mortgage Relief When Payment Holidays End
UK regulator calls on banks to extend help for homeowners - what should debt collectors do?
The Three Rs of Managing Credit Risk in Disrupted Times
Managing credit risk needs to start with a vision for the customer experience
Debt Relief Considerations After COVID-19 – Don’t Panic!
Lessons learned from the 2008 global financial crisis can help guide collections and debt relief strategies now
Four Key Changes in Collections Since COVID-19 Struck
Digital collections, agility, consumer focus on analytics are priorities now as debt collectors deal with the pandemic
Operational Resilience in Collections – Will You Meet the FCA’s Standards?
The UK's financial regulator is calling for greater operational resilience - here's how collections operations can respond
Debt Collection and COVID-19: A Phased Approach
Omnichannel communications is critically important to debt collection in the era of COVID-19
Payment Holidays: New Tool for Managing the Surge
Automated communications tools can help customers get payment relief faster
Debt Collection and COVID-19: What Past Crises Can Teach Us
Lessons learned from the last recession can help debt collectors now - but there are also important differences to understand
SPDB Credit Card Centre Automates Early Collections
Shanghai Pudong Development Bank (SPDB) Credit Card Centre (CCC), has used FICO® Customer Communication Services (CCS) to boost collections performance while driving down costs.
How Santander Polska Automated Collections - and Won
Santander Bank Polska has achieved a 160 percent uplift in automated collections since using FICO® Customer Communication Services to execute multi-channel customer communications.
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