4 Data Best Practices for a Timeless Digital Customer Experience
Data can be a strategic asset to help you produce real time insights that will generate long-term business value, and support customer needs.
COVID-19 Checklist for Banks: Managing Vulnerable Customers
New communications tools must be combined with a focus on each borrower's financial circumstances, to identify vulnerable customers and how to manage them
How to Avoid the 5 Most Common Pitfalls when Using the FICO Resilience Index
5 Art und Weisen, wie der FICO Resilience Index falsch angewendet wurde und wie Sie diese häufigen Fallstricke vermeiden können, um eine erfolgreiche Einführung zu beschleunigen
Debt Collection in the Pandemic: UK Lenders Face Big Challenges
As we pass the first anniversary of the pandemic’s outbreak, lenders are under scrutiny for how they treat delinquent borrowers
How Was Your Digital Collections Experience in 2020?
Five collections curveballs we saw the pandemic throw at the industry.
Debt Collection Communications: Are You Doing It Right?
A new survey shows how many debt collectors are missing the mark in their contact strategies
Top 5 Scores Posts of 2020: Keeping Credit Flowing During Uncertain Times
Pandemic impact on FICO Scores and the introduction of the FICO Resilience Index
Debt Collection: 5 Questions for Meeting Inbound Demand
The pandemic has put stress on lenders' and debt collectors' ability to meet inbound demand - here are 5 points for reviewing your abilities
Top 5 Debt Collection Posts for 2020: Pandemic Perspectives
FICO collections experts explored how to deal with the debt tsunami in a series of posts
How Can We Reduce the Impact of the Debt Tsunami?
The oncoming flood of delinquent debt is manageable - if you have the capabilities to do it
Collections Predictions 2021: After the Debt Tsunami, the Flood
The debt tsunami will create prolonged pain for consumers and lenders - as well as a few opportunities
Debt Collection in the Pandemic: Why UK Customers are Dissatisfied
New data points to problems lenders have executing customer-centric collections
UK Credit Report: Early-Stage Delinquencies Rise
UK card issuers’ data reveals continued increase in spending as well as first signs of consumers missing two payments
Average U.S. FICO Score at 711, But Uncertainty Abounds
It generally takes some time for the effects of a major macroeconomic event to start to show up in consumers’ credit reports.
Managing the Corona Debt Tsunami - The Experts Speak
Collections professionals discuss the challenges they face in the current debt tsunami
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