Improving Your Efficiency Ratio: 7 Financial Institutions’ Results
See how a platform approach to enterprise intelligence allowed these banks and card processors to succeed at making digital transformation highly profitable
Omni-Channel-Kommunikation, die Bände für Ihre Kunden spricht
Businesses aiming to keep pace with top-performing industry peers must adopt an omni-channel engagement approach— one that views all customer touchpoints as part of a unified seamless journey.
Rising Delinquencies in Canada Point to Need for Stress Testing
Canadian cards data for the second quarter of 2023 shows the need for lenders to project unexpected rapid shock to portfolios, staffing, and expenses
UK Cards: FICO Data Shows Delinquencies and Spend Are Rising
The impact of stubbornly high inflation is evident in changing patterns on UK credit cards
UK Cards: Spend and Balances Rose in March / April 2023
Unpredictable consumer spending puts banks on high alert as deadline for new Consumer Duty Guidance nears
Digitale Kommunikation bringt Komfort, Effizienz und Zufriedenheit für Autofinanzierungsunternehmen
FICO® Customer Communication Services can help companies streamline and automate the entire auto lifecycle — from origination all the way to loss prevention.
Kundenmanagement-Trends: Hyper-Personalisierung, Vertrauen und mehr
These were some of the top customer experience themes, breakouts, & ideas from FICO World 2023
UK Cards Data: Cardholders Spent More in February, But Paid Less
New FICO data demonstrates cost-of-living pressures across spend and missed payments as UK consumers battle to manage finances
How to Turn UK’s Consumer Duty Compliance to Your Advantage
With the clock ticking to the 31 July FCA deadline, a FICO roundtable looked at the scale of the Consumer Duty challenge
UK Credit Cards: Are "Established" Accounts in Trouble?
FICO data reveals worrying trends developing amongst established credit card users as missed payments rise
Hyper-Personalization Survey Highlights Boardrooms' Blind Spots
New study from Forrester shows the value of hyper-personalization and the gaps businesses face today
UK Cards Data: Increase in Cardholders Missing Two Payments
Many UK credit cardholders who missed one payment in December continued to struggle with their debts in the new year, with a marked increased in two missed payments
Claims Automation for Health Plans: Transformation with a Small “t”
By focusing on transformation with a small “t” that addresses measurable performance gaps, health plans and administrators can use claims automation to control costs and risk
UK Card Spend Reaches Highest Level Since at Least 2006
FICO data shows that inflation and Christmas consumer spending saw a sharp rise in December, while more UK customers missed a payment
Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti
The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.
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