Master Debt Collection Now – Before It’s Too Late
The time to invest in collections technology and improve your processes is now, not when the pandemic-driven debt tsunami hits
Digital Collections - Award-Winning Success from Hoist Finance
Hoist Finance and FICO have won for Best Use of Technology in the Credit Excellence 2021 Awards
Debt Collection Approaches for the COVID-19 Recovery
Signs to watch for, technologies that might help and recommendations on how to work with borrowers
8 Erfolgstipps für die Schuldeneintreibung während der Pandemie
From identifying vulnerable customers to storing the right data, here are best practices for debt collection in the current pandemic
Winners of 2021 FICO Decisions Awards Announced
Digital transformation yields dividends in challenging year
Is Your Collections Operation Ready for the Economic Recovery?
Banks and card issuers have an opportunity to ensure they continually interact with customers to better understand their genuine financial position
Debt Collection in the Pandemic: Compassion Is Critical to Success
A combination of pre-emptive portfolio analysis, carefully timed triggers and well-managed contact and self-cure options can help customers make it through this difficult period
Uncertain Economic Signs Drive the Need for Sharper Analytics
To get a true picture of financial stress, lenders should combine Open Banking transactional data and alternative data sets alongside sharper analytics and real-time data streaming
Collections Communications: Multi-Channel vs. Omni-Channel
Multi-channel vs. omni-channel communications may seem to be a matter of semantics, but it represents a real difference in how successful your customer programs will be
4 Data Best Practices for a Timeless Digital Customer Experience
Data can be a strategic asset to help you produce real time insights that will generate long-term business value, and support customer needs.
COVID-19 Checklist for Banks: Managing Vulnerable Customers
New communications tools must be combined with a focus on each borrower's financial circumstances, to identify vulnerable customers and how to manage them
Debt Collection in the Pandemic: UK Lenders Face Big Challenges
As we pass the first anniversary of the pandemic’s outbreak, lenders are under scrutiny for how they treat delinquent borrowers
How Was Your Digital Collections Experience in 2020?
Five collections curveballs we saw the pandemic throw at the industry.
Debt Collection Communications: Are You Doing It Right?
A new survey shows how many debt collectors are missing the mark in their contact strategies
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