Absa

Client: Absa, leading South African financial services provider
Challenge: Manage growing number of delinquencies driven by increased living costs and interest rates with fewer collections resources.
Solution: Optimization, Omnichannel Engagement, and Intelligent Decisions
Results: Absa achieved significant operational and financial benefits, including an 8% decrease in call times for early-stage collections and a roll rate reduction equating to 6M Rand in impairment savings.

• With FICO solutions, Absa reduced roll rates, impairments, and early- stage collections call time in six months, putting the bank on track for positive return on investment at twelve months
• Launched in November 2023, this program enabled Absa to first address its most pressing concern: reaching roll-rate goals. Once  optimization was underway, Absa enhanced efforts with FICO’s intelligent decisioning and omnichannel engagement solutions to help the bank reach operational efficiency.
• FICO® Decision Optimizer is a component of FICO® Platform designated to optimize complex decision-making processes by analyzing historical data and accommodating real-world constraints.