Telcos: Responding to Rising Churn and Delinquencies
As consumers have faced economic pressures like inflation and unemployment, communications service providers (CSPs) have experienced higher involuntary churn rates than usual.
Infographic
Due to the ever-fluctuating economy, many customers are finding it harder to pay for services, leading to more people canceling subscriptions. What could communication service providers expect from even the most loyal customers and what can be done to provide support? This infographic provides a quick glance at key data points around delinquency, response needed to prevent it, and how to turn it all into lasting loyalty.
- What are the delinquency trends in the market
- Key steps that can help respond to rising churn
- How can communication service providers turn churn into loyalty
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